Dan Cooper

1. Community
2. Support Q&A
3. How can I identify the recipient "To:" email address of an inbound Ticket?

Nick Budinicich,  Some other possibilities you can consider might be: Is it possible to remove the forwarding layer and setup each apartment address as a support address directly within Zendesk?  Y...

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• Dan Cooper
• Erstellt 7. April 2021 15:05
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1. Community
2. Support Q&A
3. How can I identify the recipient "To:" email address of an inbound Ticket?

Nick Budinicich, I've worked in an environment that had a similar scenario as yourself.  If you need to capture the initial recipient address you can capture it in a custom ticket field.  Create a...

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• Dan Cooper
• Erstellt 6. April 2021 17:00
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1. Community
2. Support Q&A
3. Is it possible to enable Custom Sign In on Zendesk?

Raghav Mishra,  I'm glad that you got this working.  I'm not close enough to our workflow to know how this is working at this level of detail to explain if your solution is correct or not unfortuna...

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• Dan Cooper
• Erstellt 5. März 2021 01:08
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1. Community
2. User Tips & Tricks
3. Add Colored Notes in Articles

Hi Johannes Ganter, Without seeing the code, here are a few things you might check:  Is the text wrapped in an HTML element with a CSS class that has a color parameter? Is there a conflicting CSS ...

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• Dan Cooper
• Erstellt 4. März 2021 22:24
• 0 Stimmen

1. Community
2. Feedback on Support
3. Add Requestor E-Mail Address on UI

The UI looks like it's the newer Agent Workspace. Puneet Misra Agent workspace has a Customer Context panel that can be expanded on the right that should allow you to see details about the requester.

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• Dan Cooper
• Erstellt 11. Februar 2021 21:45
• 0 Stimmen

1. Community
2. Feedback on Support
3. Attach multiple Zendesk domains to one Jira

David Gillespie With this being added as a feature request, is the Not Planned flag on this post still accurate (I may be splitting hairs on not planned and not on the our current roadmap here, but...

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• Dan Cooper
• Erstellt 20. Januar 2021 16:35
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1. Community
2. Support Q&A
3. Help creating a view with breached SLAs

A few things you may be able to look at:  Are the breaches on new tickets? Try toggling the Status to something other than New.  Are the breaches on Closed tickets?  Zendesk will archive closed ti...

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• Dan Cooper
• Erstellt 20. Januar 2021 16:28
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1. Community
2. Feedback on Support
3. Disable the Default Organisations Feature

It would be great to allow for channels like email to be able to create tickets under a null organization until one is explicitly set by a user. Expanding on this, allowing an end user to select th...

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• Dan Cooper
• Erstellt 19. Januar 2021 18:12
• 1 Stimme

1. Community
2. Support Q&A
3. Is it possible to enable Custom Sign In on Zendesk?

I think you'd want to set up a single sign on solution that authenticates your custom application and also authenticates via JWT to Zendesk.  A solution like Auth0 should be able to provide you wit...

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• Dan Cooper
• Erstellt 14. Januar 2021 22:18
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1. Community
2. Feedback on Support
3. Option to add description for ticket forms

Karen Lamola, I think you could accomplish this using the same solution suggested above to add a disclaimer to a web form.  This would allow for a block of text to display underneath the form selec...

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• Dan Cooper
• Erstellt 18. Dezember 2020 19:38
• 0 Stimmen