Dan Cooper
- Gesamtaktivitäten 1106
- Letzte Aktivität
- Mitglied seit
- Folge ich 7 Benutzer
- Gefolgt von 6 Benutzer
- Stimmen 201
- Abonnements 486
Aktivitätsübersicht
Neueste Aktivität von Dan Cooper-
Dan Cooper hat einen Kommentar hinterlassen
Hi Sean, If your managers are your Admins, you could potentially use the Tag Locker application to set a certain tag that can only be used by managers and have a trigger that re-opens a ticket if ...
-
Dan Cooper hat einen Kommentar hinterlassen
This sounds like your form may be feeding in from the Support SDK for Android. I would suspect that there is something coded in your app that is setting the subject line and not showing that field...
-
Dan Cooper hat einen Kommentar hinterlassen
Hi Ricardo, If you are on an older instance (pre-April 2017) of Zendesk you may need to enable private tickets. Other things to look for: Are agents manually changing to public replies in the UI...
-
Dan Cooper hat einen Kommentar hinterlassen
Hello, Does this updated integration provide any improvements by way of handling some of the more complex sync conflicts between organizations and users? The current Salesforce integration has se...
-
Dan Cooper hat einen Kommentar hinterlassen
Pathfinder is great, but I got the email this week that it will not function after October 14. It sounds like similar functionality will be added to the interaction history using Sunshine but a da...
-
Dan Cooper hat einen Post erstellt
Improved SLA Visibility Over Weekend
We use the SLA timers to help us understand how much time we have to respond to a ticket. For tickets over the weekend, we see timers that indicate 3D (3 Days) that help us understand that a ticke...
-
Dan Cooper hat einen Kommentar hinterlassen
Hi Travis, There is another post asking for this that you can upvote to help build traction on this request. In the interim, you might check out Zendesk Dark Mode Theme for Chrome. I haven't tri...
-
Dan Cooper hat einen Kommentar hinterlassen
It would be awesome to see something like Smart Compose in Gmail to make recommendations like this. It could go beyond just autofilling the requester name, to offering up Answer Bot suggestions or...
-
Dan Cooper hat einen Kommentar hinterlassen
Hi Charles, Would you mind providing a step by step of what you are doing when this fails? Are you opening a ticket, entering a note, and then clicking Submit? Or is there more going on? Also ...
-
Dan Cooper hat einen Kommentar hinterlassen
Hi John, It sounds like you did just about all the browser troubleshooting you could and eventually it all worked. The only other thing I can think of that I've seen come up is if you use a passw...