Dan Cooper

1. Community
2. Feedback on Support
3. Prevent creating a Ticket, if Mail received as CC

Suman Saha, It took me a moment to understand what I meant myself after all this time, but what my intent with the statement is that when a support address is in the CC field that there should be s...

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• Dan Cooper
• Erstellt 29. Oktober 2020 22:08
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1. Community
2. Support Q&A
3. cannot remove tags

Hi Melody, Some common reasons why removing a tag wouldn't remove a ticket from a view could include: There may be other conditions that exist on the view that are keeping the ticket in the view (...

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• Dan Cooper
• Erstellt 27. Oktober 2020 06:04
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1. Community
2. Support Q&A
3. A email support issue

Another thing you can ask that company to do is add your actual address as a secondary address onto your Zendesk account. Zendesk will always email the primary account (which you could request to b...

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• Dan Cooper
• Erstellt 27. Oktober 2020 05:50
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1. Community
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Trouble using the new Knowledge Base dataset

Monika Kovacic,  It's working now!

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• Dan Cooper
• Erstellt 24. Oktober 2020 02:19
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1. Community
2. Feedback on Support
3. Ability to Remove Priority Settings

I know this doesn't address your request, but I've set up a trigger that always sets a null priority to Normal.  This way every ticket always has a priority.  It might help keep things a bit cleane...

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• Dan Cooper
• Erstellt 24. Oktober 2020 02:18
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1. Community
2. Feedback on Support
3. Segment Suspended Ticket View Just like the other views

Shredder (or Shredder Pro) may be worth checking into.  They allow you to create processing rules that make suspended ticket management much easier.  I've found it really useful for trigger like pr...

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• Dan Cooper
• Erstellt 24. Oktober 2020 02:04
• 0 Stimmen

1. Community
2. Feedback on Support
3. Feature_Request - Please add "Run in Postman" button to your API documentation.

This is available for some API docs, but I think it's team by team at Zendesk.  I agree, it's really useful and it would be nice to see it more broadly available. 

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• Dan Cooper
• Erstellt 24. Oktober 2020 01:16
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1. Community
2. Feedback on Support
3. Hide certain forms from certain groups or agents

I'm just starting to checkout Contextual workspaces which has some controls around this.  It might be worth looking into if you have conditions that make sense to push an agent towards a certain fo...

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• Dan Cooper
• Erstellt 24. Oktober 2020 00:35
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1. Community
2. Support Q&A
3. Web Widget Tickets Aren't Tagged

Are there any triggers that might be removing tags?  There is an action called Set tags that wipes all previous tags from the ticket.  I'm curious if that might be happening here.  You can check th...

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• Dan Cooper
• Erstellt 24. Oktober 2020 00:18
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1. Community
2. Feedback on Support
3. Audit Logs

I noticed that there was a recent change that allowed for a few more audit log activities to be shown. "Audit log now shows events for when an agent is added to and removed from a group, when an or...

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• Dan Cooper
• Erstellt 23. Oktober 2020 23:27
• 0 Stimmen