Dan Cooper
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Dan Cooper hat einen Kommentar hinterlassen
We set our schedules based off of an organizational time zone. We have a custom time zone organization drop down field that we set. The logic is the same as my comment above, you just choose your...
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Dan Cooper hat einen Kommentar hinterlassen
You could segment out certain users in your reporting. It may still be relevant in certain contexts, but if you want contractors to be split out, I'd start with reporting on a subset of users with...
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Dan Cooper hat einen Kommentar hinterlassen
Hi Arnaud, You can create your trigger to base the Schedule that is set from the user's Time Zone. This would allow you to create the ticket without a tag in order to apply this. As long as your ...
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Dan Cooper hat einen Kommentar hinterlassen
Hi Kalle, If you are willing to go through your fields and update them to have a comma at the end, you could potentially use the split filter to add new lines in place of the commas. In short you...
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Dan Cooper hat einen Kommentar hinterlassen
I love that you submitted product feedback on this.
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Dan Cooper hat einen Kommentar hinterlassen
I agree with John as I've been caught off guard with this more than once with various Zendesk instances I've set up. It's a strange behavior to lose. I assume this is a byproduct of inline images...
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Dan Cooper hat einen Kommentar hinterlassen
Hi Rebecca, There are some community posts floating around that can show you how to populate a comment on a ticket using a trigger and a target. These workflows aren’t supported by Zendesk, but ma...
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Dan Cooper hat einen Kommentar hinterlassen
I've seen this challenge before. If the ticket is assigned to the default group and the person clicking take it is also a member of that group, it will default to assigning it to the current group...
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Dan Cooper hat einen Kommentar hinterlassen
I will add to Brett's comment, because I have automatically set the received at address based on a group in the past. Although it's not an easy solution and will require development. At a past co...
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Dan Cooper hat einen Kommentar hinterlassen
Hi Kathy, Typically when the submit button is disabled, this means that there is some field that needs to be populated before you can solve it. Take a look at your sidebar to see if anything need...