Dan Cooper

1. Community
2. Support Q&A
3. Is it possible to enable Custom Sign In on Zendesk?

I think you'd want to set up a single sign on solution that authenticates your custom application and also authenticates via JWT to Zendesk.  A solution like Auth0 should be able to provide you wit...

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• Dan Cooper
• Erstellt 14. Januar 2021 22:18
• 0 Stimmen

1. Community
2. Feedback on Support
3. Option to add description for ticket forms

Karen Lamola, I think you could accomplish this using the same solution suggested above to add a disclaimer to a web form.  This would allow for a block of text to display underneath the form selec...

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• Dan Cooper
• Erstellt 18. Dezember 2020 19:38
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1. Community
2. Support Q&A
3. ticket.description coming up as blank in notification email to requester, but fine to agent.

The details Bryan posted likely became the placeholder suppression rules.  The original post had a few revisions and I suspect after the dust settled the docs were cleaned up. 

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• Dan Cooper
• Erstellt 3. Dezember 2020 23:40
• 0 Stimmen

1. Community
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Attribute For Article Label

This would be helpful for us as well. It might also help with some issues around reporting when labels are similar or mismatched in case as described here.  Being able to group these in Explore cou...

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• Dan Cooper
• Erstellt 2. Dezember 2020 16:59
• 1 Stimme

1. Community
2. Feedback on Guide
3. Internal Commenting/Suggestion Feature on Articles

Much of our support documentation is highly collaborative and we are still in an adoption phase with some portions of our team.  Having the review process restricted to one field without any histor...

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• Dan Cooper
• Erstellt 2. Dezember 2020 16:13
• 2 Stimmen

1. Cross Product
2. ...
3. Managing cross-product features
4. About staff roles in Zendesk Admin Center

Elissa,  The Knowledge Base EAP dataset that I started going down this line of questioning around.  We have some content that I'm seeing flagged as End-user (signed-in) but I know that it is captur...

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• Dan Cooper
• Erstellt 23. November 2020 18:36
• 0 Stimmen

1. Community
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Staff End User View Split

This is a bit tricky with how support seats currently grant access to tickets where I'd be looking to not have access to support for these users.  Maybe another way to slice this is being able to s...

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• Dan Cooper
• Erstellt 18. November 2020 23:29
• 0 Stimmen

1. Cross Product
2. ...
3. Managing cross-product features
4. About staff roles in Zendesk Admin Center

Thanks as new Explore datasets are becoming available to show article view data, this becomes a bit more useful to be able to call out who is a staff member but not someone that is actively working...

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• Dan Cooper
• Erstellt 18. November 2020 23:23
• 0 Stimmen