Dan Cooper
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Dan Cooper hat einen Kommentar hinterlassen
The subscribe helper was recently updated. It looks like there may be some classes you can update in your CSS that may be built into the helper's output per the current documentation. https://dev...
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Dan Cooper hat einen Kommentar hinterlassen
Damien Gooden, It looks like the page might be on a deprecation track to be replaced by Explore. I found a note on the Understanding your reporting options article indicating. I've copied the not...
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Dan Cooper hat einen Kommentar hinterlassen
For those of you trying to get QuickTab to work from one of the Github repos, there is a good step by step flow documented in the Issues of the zendesklabs/QuickTab Github repository that worked fo...
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Dan Cooper hat einen Kommentar hinterlassen
Damien Gooden, The Satisfaction dashboard is located under the Satisfaction tab of the Reports screen. I'm on an Enterprise plan so it's possible that other plans may not have this as well. Note ...
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Dan Cooper hat einen Kommentar hinterlassen
Hi Jay, You can do this from their Agent Profile. Click on the groups list on their profile and you should have an option to change the default group from there.
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Dan Cooper hat einen Kommentar hinterlassen
I'll add another use case here would be the ability to migrate Content Blocks between instances. We have two instances of Zendesk where we mirror configuration. It would be great to be able to mi...
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Dan Cooper hat einen Post erstellt
Content Blocks API
I would like to see a Content Blocks API that would allow us to create and update existing Content Blocks. We have teams that don't work directly in our Help Center that generate useful information...
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Dan Cooper hat einen Kommentar hinterlassen
That sounds right, it's also possible you are seeing things that require you to sign up for Early Access. I am not familiar with the non-enterprise plans, so it would be worth reaching out to your...
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Dan Cooper hat einen Kommentar hinterlassen
I would take a look at the data that is available from Zendesk Sunshine Guide Events. Knowledge Base events seem to be moving in the direction of being reported on this way as they aren't really a...
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Dan Cooper hat einen Kommentar hinterlassen
Bart Brosens, I'm not aware of a way to add a tag without replacing the existing set using the Mail API directly, but you can use triggers that look for certain keywords in your message to apply th...