Dan Cooper

1. Community
2. General Product Feedback
3. Incorrect Satisfaction Ratings

+1 here.  I have a ticket in for bad satisfaction surveys that didn't quite make sense and our customers stated they didn't submit them.  Our feedback was that this was likely related to the detail...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 13. November 2019 00:26
• 1 Stimme

1. Community
2. Support - Product Feedback & Discussion
3. Read only ticket field for agents

I think the frustrating thing here is that you have to use an app in order to get this functionality today.  However, I'd expand the use case a bit to set expectations for how data is populated int...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 5. November 2019 23:45
• 2 Stimmen

1. Community
2. Support - Product Feedback & Discussion
3. Read-only custom org/user fields

I'll add to this one.  I'd like to be able to make specific fields on the org/user profile read only and potentially hide them completely depending on what they are.  For my use case, I'm looking a...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 5. November 2019 17:25
• 0 Stimmen

1. Community
2. Support - Product Feedback & Discussion
3. Option to add description for ticket forms

Hi Ludvig,  Without getting into any actual code, a solution like that would be similar in concept to the solution linked above (relinked) You would need to create an element that would be your Que...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 1. November 2019 21:29
• 0 Stimmen

1. Community
2. Zendesk Guide EAP - GitHub integration for Guide themes
3. [Feature request] Ability to look at the code in theming center

I'm still poking the tires here and figuring out how everything works and one of the early mistakes I made here was thinking I could view the code in the theming center.  I was the guy who decided ...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 31. Oktober 2019 17:16
• 0 Stimmen

1. Community
2. Zendesk Integrations EAP - Atlassian Statuspage for Support and Chat
3. Providing feedback

I did notice it wasn't listed in the marketplace, but I assumed that was due to the app being part of the EAP still.  I was able to find an install link in my email that still appeared to function ...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 31. Oktober 2019 16:56
• 0 Stimmen

1. Community
2. Support - Troubleshooting and Q&A
3. SPAM

Hi Walter,  You have a few options - you can check into the Bulk Delete Tickets API Endpoint to delete tickets in bulk.  It will take some coding to do, but it's an option to work through this back...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 31. Oktober 2019 16:27
• 0 Stimmen

1. Community
2. Chat and Message - Troubleshooting and Q&A
3. Different email adresses for Administrator and Agent in the same profile

Hi Petko,  It's possible that your Zendesk plan may have different options available than what I have available to me.  I'm currently on an enterprise plan.   You may still be able to setup alterna...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 31. Oktober 2019 16:19
• 0 Stimmen

1. Community
2. Zendesk Integrations EAP - Atlassian Statuspage for Support and Chat
3. Providing feedback

We ran into the same error as Jeremy during an incident. This was the first time I've had a chance to potentially see the app in action and I was not happy to see that it wasn't working at all (top...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 31. Oktober 2019 16:04
• 0 Stimmen

1. Community
2. Guide - Product Feedback & Discussion
3. Continue previous list numbering in a support article

I've known about Shift+Enter in many contexts, I've even used it for articles myself.  I've also complained about having to edit HTML in Guide for the same reason as this article.  I've probably do...

• Kommentar anzeigen
• Dan Cooper
• Erstellt 31. Oktober 2019 15:53
• 0 Stimmen