Dan Cooper

1. Community
2. Support - Troubleshooting and Q&A
3. Selecting one pull down Ticket Field from another

You could create a trigger that says:  ALL Ticket | Is | Updated ANY Store | Is | X Store | Is | Y ACTION Region | Is | Z   Then another trigger for region ALL Ticket | Is | Updated ANY Region | Is...

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• Dan Cooper
• Erstellt 17. Juli 2019 18:26
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1. Community
2. Support - Product Feedback
3. Feature Request: Trigger - Allow check of group membership of assignee

I have a few ideas you might check out:  It sounds like you want to ensure that a certain amount of time doesn't pass without an update due to an assignee being unavailable for whatever reason.  Y...

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• Dan Cooper
• Erstellt 17. Juli 2019 16:45
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1. Community
2. Support - Product Feedback
3. Feature Request: Trigger - Allow check of group membership of assignee

Is there a specific workflow that your notifications enable?  It may be worth diving into the reason why the group is getting an email to understand if other options are available.  With other chan...

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• Dan Cooper
• Erstellt 17. Juli 2019 15:49
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1. Community
2. General Product Feedback
3. NO SUPPORT AT ALL!!!

Hi Yanni,  I'm sorry to hear that your support experience hasn't been great so far.  I don't work for Zendesk, but can help you make contact.  This thread has been escalated up for someone to check...

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• Dan Cooper
• Erstellt 17. Juli 2019 14:21
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1. Community
2. Support - Troubleshooting and Q&A
3. Emails updating ticket comments

@Kris, I'll add to Graeme's options that you can also use each tickets encoded ID in the subject line to update an existing ticket.  Brett wrote up a great article on how you can allow email respon...

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• Dan Cooper
• Erstellt 17. Juli 2019 14:09
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1. Community
2. Zendesk Integrations EAP - Statuspage.io for Support and Chat
3. How do I sign up to EAP?

Hi David,  If we want to enable this for other instances of Zendesk, do we need to do anything different? I filled out the form for our Sandbox and it says I've already completed it so I can't requ...

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• Dan Cooper
• Erstellt 16. Juli 2019 15:46
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1. Community
2. Support - Troubleshooting and Q&A
3. Applying Holiday Non-working Hours to Tickets After the time.

It's not ideal, but you could add a filter onto your primary reports that excludes data from the date(s) in question and include a note with the reporting.  You could do this by specific ticket num...

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• Dan Cooper
• Erstellt 15. Juli 2019 16:36
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1. Community
2. Support - User Tips & Tricks
3. Create a private comment automatically

You may need to check your API Admin page to ensure you have password access enabled.   You might also consider using a token instead of an agent password. If you use a token your user name would ...

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• Dan Cooper
• Erstellt 15. Juli 2019 16:26
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1. Community
2. Support - Product Feedback
3. Feedback on Side Conversations for Slack

I don't know that a reactji is explicit enough to indicate that the next comment in the thread may go to no one.  Since you can't stop someone from replying to the thread, I'd put a system generate...

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• Dan Cooper
• Erstellt 12. Juli 2019 21:55
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1. Community
2. Support - Product Feedback
3. Ability to create views by Followers

On your user profile page, you do have the option to select a Followed tickets view, but it isn't very robust in that you don't have the same level of control as you do on the Views screen.  It wo...

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• Dan Cooper
• Erstellt 12. Juli 2019 21:16
• 0 Stimmen