Roshni Daftary
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Roshni Daftary hat einen Kommentar hinterlassen
Thanks Zsa Trias.. this worked.
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Roshni Daftary hat einen Kommentar hinterlassen
I am trying to split the Requester Name into First and Last Name with just the 1st space as the differentiation. Anything before the 1st space to be counted as 1st name and rest all as last name. I...
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Roshni Daftary hat einen Kommentar hinterlassen
I have faced another issue with closed tickets. We have had members contact us before they joined us and hence no details were available. Once the member joined us we had all details and updated th...
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Roshni Daftary hat einen Kommentar hinterlassen
We are setting up the messaging system and one of the issues we face is that if a member has 2 email addresses and has started the chat via the secondary email address it becomes a problem when we ...
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Roshni Daftary hat einen Kommentar hinterlassen
What place holder do we use in the shortcuts to use the display name instead of agent name in below example. Hello, my name is {{agent_name}}
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Roshni Daftary hat einen Post erstellt
Custom Fields not getting counted correctly on Explore
I have multiple custom fields on my Zendesk. In some of the custom fields, when the agents choose more than one option. Example: Conversation topics - multiple topics can be chosen. Type of advice...
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Roshni Daftary hat einen Kommentar hinterlassen
We are also struggling where we need to remove the only email address that the end users have on account. The work around is complex as well as lengthy for agents. Could we please push this request...
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Roshni Daftary hat einen Kommentar hinterlassen
I am created a calculated attribute where the age of users is grouped based on age group which say for example is 20-30, 30-40 etch which is named as days of the week. How do I sort the chart to ge...