Mary O'Neill

1. Community
2. Feedback - Ticketing System (Support)
3. Using Automations Or Triggers To Delete Tickets

Hi everyone, You can now sign up for the Beta version here and find more information about this feature in the article Enabling timed deletion for archived tickets (beta). Best,Mary

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• Mary O'Neill
• Erstellt 21. November 2023 10:38
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Enabling timed deletion for archived tickets (beta)

Hi Emily,  Thanks for your question. Yes you will be able to create exclusions by custom fields, just not in this Beta version. Exclusions by custom fields will be coming in the first half of next ...

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• Mary O'Neill
• Erstellt 7. November 2023 11:04
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Using Automations Or Triggers To Delete Tickets

Hi all, There will be a standard version of this feature available on all plans. We are currently running a Beta version called Timed Ticket Deletion, which will allow you to delete all tickets tha...

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• Mary O'Neill
• Erstellt 6. Oktober 2023 09:21
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Delete Closed tickets?

Beta Update: Thank you to everyone interested in the Beta, I have emailed you all and most have signed up. Anyone else interested you can drop a message here and we'll reach out to you. To answer t...

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• Mary O'Neill
• Erstellt 29. September 2023 13:42
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Delete Closed tickets?

Hi Rich and Raquel Martini,We are currently running a Beta version of this feature called Timed Ticket Deletion, which will allow you to delete all closed tickets that have been closed and not upda...

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• Mary O'Neill
• Erstellt 15. September 2023 15:01
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Delete Closed tickets?

Hi everyone, An update on this feature: we will be releasing the first version in a few weeks at the start of September. An official announcement to follow in the coming days. We really appreciate ...

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• Mary O'Neill
• Erstellt 9. August 2023 13:59
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Advanced GDPR tools/functionality

Hi Bradley Lowes, Thanks for your comment! Automation for deletion is currently in development with an estimated delivery of early H2. Ticket deletion will be released first then users to follow sh...

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• Mary O'Neill
• Erstellt 30. März 2023 13:25
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Using Automations Or Triggers To Delete Tickets

Hi all, Thanks for your comments. Automation for ticket deletion is currently in development with an estimated delivery date of early H2 for version one. We'll be posting an official announcement i...

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• Mary O'Neill
• Bearbeitet 30. März 2023 13:04
• 4 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Delete Closed tickets?

Hi Lindsey Spink and Jahn Bronilla,Thanks for reaching out! I am a Product Manager here at Zendesk working on deletion features. It would be great to follow up with you about your requirements for ...

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• Mary O'Neill
• Erstellt 12. Januar 2023 13:34
• 0 Stimmen