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Federica Sapienza

Beigetreten 22. Juni 2022

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Letzte Aktivität 27. Juli 2022

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Federica Sapienza hat einen Kommentar hinterlassen

KommentarTicket customization

Hi,

 

in case of values in different languages (e.g. {{dc.request_type_option_36}}), what will the value for the custom field be?

 

Thanks

Kommentar anzeigen · Gepostet 27. Juli 2022 · Federica Sapienza

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KommentarTicket customization

Hi,

is there a way to remove the label (optional) from a field?

Kommentar anzeigen · Gepostet 27. Juli 2022 · Federica Sapienza

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Federica Sapienza hat einen Kommentar hinterlassen

KommentarJira integration

Hi @...,

 

We are seeing this assignment in Zendesk Ticket.

It goes like this: we receive a ticket on zendesk and assign it to agent A. The Jira ticket is then created through Zendesk. Once it changes status on Jira, a comment on the Zendesk ticket is created and it seems to be created from agent B (even if the creation is automatic and agent B is not involved in any operation related to that ticket, neither on jira nor zendesk). After the creation of the comment, the Zendesk ticket is re-assigned automatically to agent B.

Hope I was clear enough,

thank you!

Kommentar anzeigen · Gepostet 23. Juni 2022 · Federica Sapienza

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Federica Sapienza hat einen Kommentar hinterlassen

KommentarJira integration

Hi,

we are having some issues with this automation. When the automation starts, the Zendesk ticket is associated to one of our agent even if the ticket was not originally assigned to her.

How could it be possible?

Thank you,

Federica

Kommentar anzeigen · Gepostet 22. Juni 2022 · Federica Sapienza

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