Simon Collier

Is there a way to take auto-pause off for only certain groups instead of turning it off for all agents entirely? 

Similarly, is there a way to track time spend on a ticket only starting at an escalation to another group? Thank you! 

Hi! I see there is only a 40 second offering period for calls before they bounce to another agent. We would love if it could be put on the roadmap to be able to adjust this in the same increments as the regular call offering timeframe. Having them so vastly different is not ideal for our agents. Thank you! 

Hello! Is it possible to be removed from this feature as well? Thank you!