Jahn Bronilla

1. Chat
2. ...
3. Using Chat
4. Should I use the department, department status, or visitor department condition in my Chat trigger?

Hi Katie Dougherty, I have created a chat trigger but it's not actually working and it notifies all Online Agent instead of just the specific department in which the trigger is set to. Run Trigger:...

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• Jahn Bronilla
• Erstellt 27. September 2022 04:47
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1. Community
2. Feedback - Ticketing System (Support)
3. Ticket side conversation end-user

Hi Sini Juntunen, this is possible to send side conversation but via email and not child tickets.Please see this Article https://support.zendesk.com/hc/en-us/articles/4408832279962-Enabling-and-dis...

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• Jahn Bronilla
• Erstellt 27. September 2022 04:05
• 0 Stimmen

1. Chat
2. ...
3. Best practices and recipes
4. Automatically route chats to departments

Hello Dane, when it comes to tag is it separated by comma? Can you add multiple tags under the condition:Visitor tag>contains>class_a, class_b, class_cIs this possible? 

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• Jahn Bronilla
• Erstellt 27. September 2022 02:56
• 0 Stimmen

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Route a chat to a department based on the URL of the website

Hi Neil, I am also having the same issue.I have the below conditions:Run Trigger: When a Chat Message is sent Meet allVisitor Page URL>Contains>(the URL where chat originated)Visitor Tag>contains>(...

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• Jahn Bronilla
• Erstellt 27. September 2022 02:06
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1. Chat
2. ...
3. Managing Chat
4. Department routing is not working correctly in chat

Hey Erik Lynch, I am testing the visitor department routing in Sandbox and created this trigger. See below condition:Run Trigger: When a Chat Message is sentMeet allVisitor Page URL>Contains>(the U...

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• Jahn Bronilla
• Erstellt 27. September 2022 01:53
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Tickets Solved Same Day They Were Created

Hi Jacob Christensen -  will this work for Ticket Created Hour versus Ticket Solved Hour?IF ([Ticket status - Unsorted] = "Solved"OR [Ticket status - Unsorted] = "Closed")AND [Ticket created - Hour...

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• Jahn Bronilla
• Erstellt 26. September 2022 04:48
• 0 Stimmen

1. Explore
2. ...
3. Explore basics
4. Why do I see "Download failed" when exporting a report in Explore?

HI Brett Bowser, hope this is just a bug as I am experiencing this issue since June 2022. Again, one of the CS Consultant just closed my ticket without resolution.Thanks for creating another ticket...

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• Jahn Bronilla
• Erstellt 21. September 2022 01:38
• 0 Stimmen

1. Explore
2. ...
3. Explore basics
4. Why do I see "Download failed" when exporting a report in Explore?

It's actually the Large EAP not working correctly as I have checked manually and the data doesn't even reach the 500k limit. Here's what I am always getting and not sure how you guys will fix this....

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• Jahn Bronilla
• Erstellt 20. September 2022 09:09
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. CSAT broken Link

Hi Alan Muntadas, is this the link you follow when you set up the CSAT Automation - https://support.zendesk.com/hc/en-us/articles/4408822875034#topic_r1h_mdv_hpb? Also, I don't think there is a pri...

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• Jahn Bronilla
• Erstellt 20. September 2022 01:22
• 0 Stimmen

1. Explore
2. ...
3. Explore basics
4. Why do I see "Download failed" when exporting a report in Explore?

Hey Brett Bowser, Explore is asking if I want to export it via CSV since it's a large file but as soon as you hit the Export to CSV I will need to wait for atleast 20mins then it will just be a fai...

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• Jahn Bronilla
• Bearbeitet 20. September 2022 00:57
• 0 Stimmen