
Jahn Bronilla
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Jahn Bronilla hat einen Kommentar hinterlassen
All good now for me Ifra Saqlain. It's working even I am using tags which corresponds the value from the ticket type selection field. Values we want to hide are now hidden for the end user and anon...
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Jahn Bronilla hat einen Kommentar hinterlassen
The below tags actually works. I am not just using the correct tags/values earlier hence it's not hidingAgain, thank you for your help
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Jahn Bronilla hat einen Kommentar hinterlassen
Apologies Ifra Saqlain as again I am no developer and I am really not into coding but trying me best here to follow the instruction. If I use the field ID then the entire field will be hidden in wh...
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Jahn Bronilla hat einen Kommentar hinterlassen
Hi Ifra Saqlain, tried and did the above you have provided and "saved" then "preview" but apparently it's not working for some reason.Those selection from the Ticket Type below are not hidden. It's...
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Jahn Bronilla hat einen Kommentar hinterlassen
Hi Paul H - thanks for noting this one. So technically this is visible to non-authenticated users.Oh geez, that's not good if that's the case.
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Jahn Bronilla hat einen Kommentar hinterlassen
Hello Ifra Saqlain - thanks for your response.Question though, I am not a developer but can follow this but really not sure where to insert those code/s. Is it from the very top or to the bottom?
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Jahn Bronilla hat einen Kommentar hinterlassen
Depending on the filter used and excluded that's pretty much will be the basis of the result you will see. That .7 hours is the median first reply time for those 92 tickets based on the standard da...
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Jahn Bronilla hat einen Kommentar hinterlassen
Hello Ifra Saqlain - can we possibly hide values from Ticket Type field for end user? There are around 15 values selection from the ticket type field but we want to hide 2 of them. Is this possible?
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Jahn Bronilla hat einen Kommentar hinterlassen
+1 if we can make this as simple as that then the better.
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Jahn Bronilla hat einen Kommentar hinterlassen
Hey Jake, here's the filter I mentioned earlier.You can actually select what filter will be used for the data that you are seeing. May also want to check the filter on this specific set of data to ...