Jahn Bronilla

1. Community
2. Feedback - Ticketing System (Support)
3. Show an "Unassigned" view for tickets that are not within a view

Hello Allen, I will strongly recommend to make your views really simple to avoid any lost ticket in your instance. Over creating views may result to what you have experienced. You can start checkin...

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• Jahn Bronilla
• Erstellt 29. November 2023 04:00
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing custom bot avatars

This is perfect! When can we see it though? 

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• Jahn Bronilla
• Erstellt 14. November 2023 00:32
• 0 Stimmen

1. Community
2. Zendesk Explore EAP - Quick reports using natural language processing
3. Help us build AI features for Zendesk Explore

Really great and exciting feature for Explore. Maybe if we can possibly include suggestion as well on how to formulate specific custom metrics or attributes given that not all are present in Explor...

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• Jahn Bronilla
• Erstellt 9. November 2023 02:47
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Steps cannot be copied and pasted when the instance changes.

Hello Lisa Tam - any update with this feature request? We have the same case with 小林正左子 wherein we configured the bot flow in Sandbox and need to push to production. We know for a fact that we manu...

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• Jahn Bronilla
• Erstellt 31. Oktober 2023 11:50
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing auto-accept functionality for live chat and messaging customers

Thank you Arpan Nagdeve - another feedback as well.If we can possibly look in the future to have reassignment for Auto-Accept functionality. Though this feature is pretty good but we can't ignore t...

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• Jahn Bronilla
• Erstellt 26. Oktober 2023 02:28
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing auto-accept functionality for live chat and messaging customers

Hi Devan La Spisa Arpan Nagdeve - I signed up for this in our Sandbox environment and working perfect but I can't seem to find this option to turn this off for some reason.

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• Jahn Bronilla
• Erstellt 18. Oktober 2023 02:53
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing improvements to the views experience in Support

Hey Salvador Vazquez - I can't see this on my end for some reason. I know the rollout already starts but is there anything we need to do to enable this? 

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• Jahn Bronilla
• Erstellt 5. Oktober 2023 07:58
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hey Toby Sterrett Lisa Kelly -  is there an update with the "blue dots" when an update is made with the side conversation? 

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• Jahn Bronilla
• Erstellt 2. Oktober 2023 05:42
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Hi Lisa Kelly, I just learned that an agent won't be able to redact any ticket content natively from chat if they don't have chat permission/access. Apparently, it's not included on list mentioned ...

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• Jahn Bronilla
• Erstellt 29. September 2023 02:41
• 0 Stimmen