Gary Thickett

Eric Nelson Sorry what I meant was during the redirect from our app to https://yoursubdomain.zendesk.com/access/jwt generate a JWT and include that in the payload. The issue we have is that each our clients has a unique url for sign-in so redirecting them to a generic login (https://mycompany.com/zendesk/sso) won't work 

Is is possible to go directly to the https://yoursubdomain.zendesk.com/access/jwt link from our SAAS as our user's will already been signed in, save them having to sign in again to access the knowledge base we have in Zendesk