Hi, can you help me understand the use case for the functionality of using a filter with tags? Unfortunately, I configured a lot of reports and found some anomalies before learning about this, and now I have a lot of reports to correct. I wouldn't have known unless a member of my team brought the data anomalies to my attention (and then I found this article). 

Hi, Lisa Kelly - I have a question about the ticket properties panel. Are sizing changes global or per user? I had assumed it was per user, but a member of my team is experiencing an issue where the ticket properties panel has changed size nearly every time he logs in, which is easy to explain if the change to the size propagates across all users. 

Is there any update on this roadmap? We're close to the end of the year and there is still no update or any rollout plan. 

Thank you for creating this request Reshma! I just created multiple dashboards for our client account teams and now I have to spam everyone in the company just so they have access to it. It's incredibly inconvenient to do this, as I want everyone to have access to it if they want to see it, but I don't want to blast them all with a separate email for each of the 15 new dashboards I created. 

Thank you Jennifer Rowe, is there a good source as a recipe reference for triggers in the same way that explore has? 

Hello, it looks like the link for the Support trigger recipe megathread! underneath the Community tips and recipes for triggers is broken, when I click it I get a page that says 

oops

You're not authorized to access this page

Can this be updated? Thanks!

It looks like this is no longer possible. I am trying to create a view for all tickets, and I am receiving an error message that says, "You need to add at least one All condition for Assignee, Group, Requester, Status, or Type". But if I set any of these it limits the view, and I'm unable to do what Brett Bowser suggested, as the views are requiring me to have one of the 'All' conditions met. It will not allow me to use only 'Any' conditions. 

This is super helpful Scott Allison, I didn't know about this app. I've installed it and it's providing the exact data I was looking for. Thank you!

This is a great question and our team has the same problem. It's so easy to see the SLA measures on a ticket that is still open, is there any solution to quickly seeing the SLA metrics and if we have hit or breached them after a ticket is solved or closed, without using a view or explore? 

This is really helpful, thank you. Is there a way to create a report that shows the number of tickets where the customer was the last public reply on a ticket? For example, a ticket is going back and forth, the customer adds a comment and then no public comments from internal users have been added after that? 

Thanks!