Emily

1. Agent guide
2. Ticket basics
3. Resizing the ticket properties panel

Hi, Lisa Kelly - I have a question about the ticket properties panel. Are sizing changes global or per user? I had assumed it was per user, but a member of my team is experiencing an issue where th...

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• Emily
• Erstellt 9. November 2023 21:16
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Is there any update on this roadmap? We're close to the end of the year and there is still no update or any rollout plan. 

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• Emily
• Erstellt 1. November 2023 14:23
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Dashboard Sharing

Thank you for creating this request Reshma! I just created multiple dashboards for our client account teams and now I have to spam everyone in the company just so they have access to it. It's incre...

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• Emily
• Erstellt 26. September 2023 11:58
• 1 Stimme

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

Thank you Jennifer Rowe, is there a good source as a recipe reference for triggers in the same way that explore has? 

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• Emily
• Erstellt 12. September 2023 21:42
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

Hello, it looks like the link for the Support trigger recipe megathread! underneath the Community tips and recipes for triggers is broken, when I click it I get a page that says  oops You're not au...

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• Emily
• Erstellt 12. September 2023 20:44
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Create view for all open and closed tickets.

It looks like this is no longer possible. I am trying to create a view for all tickets, and I am receiving an error message that says, "You need to add at least one All condition for Assignee, Grou...

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• Emily
• Erstellt 7. September 2023 13:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Information on Solved/Closed tickets

This is super helpful Scott Allison, I didn't know about this app. I've installed it and it's providing the exact data I was looking for. Thank you!

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• Emily
• Erstellt 3. August 2023 20:39
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Information on Solved/Closed tickets

This is a great question and our team has the same problem. It's so easy to see the SLA measures on a ticket that is still open, is there any solution to quickly seeing the SLA metrics and if we ha...

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• Emily
• Erstellt 18. Juli 2023 13:05
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding tickets with no replies

This is really helpful, thank you. Is there a way to create a report that shows the number of tickets where the customer was the last public reply on a ticket? For example, a ticket is going back a...

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• Emily
• Erstellt 4. Mai 2023 20:51
• 0 Stimmen

1. Agent guide
2. Additional ticket channels
3. Making outbound calls

How is the number populated on the ticket? I saw a note in this article Number used for outgoing calls from a ticket that it pulls the number the user called in from. If a user submitted a ticket v...

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• Emily
• Erstellt 26. April 2023 16:48
• 0 Stimmen