Jeremy Kendall
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Jeremy Kendall hat einen Kommentar hinterlassen
Elaine Thanks so much for your help! I appreciate the clarity! Have a great week.
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Jeremy Kendall hat einen Kommentar hinterlassen
I usually move my labels to be inside the viz (if possible). Or move the legend to the top or bottom, and elongate the report up/down.
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Jeremy Kendall hat einen Kommentar hinterlassen
Select the Table visualization type. Add a date filter. Add a date field to the Rows section ("Ticket Created - Week" or "Ticket Created - Year and Week"). Add the metrics "D_COUNT(Tickets)" and "...
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Jeremy Kendall hat einen Kommentar hinterlassen
I need guidance on how to update my work in order to accommodate the following restrictions: "If a report has more than 50,000 rows, results are truncated at the first 50,000 rows. Rows that are p...
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Jeremy Kendall hat einen Kommentar hinterlassen
+1I need this functionality as well for reporting on multi-select custom fields.
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Jeremy Kendall hat einen Kommentar hinterlassen
That is great to know! Unfortunately, I cannot use the "Chat: Messaging" dataset in Zendesk Explore because it (for some reason) doesn't have any of our custom fields.
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Jeremy Kendall hat einen Post erstellt
Tracking back-and-forth time in Messaging tickets
BeantwortetThe chat transcripts from Messaging tickets display the timestamp for each message. However, the ticket's metrics are only determined by ticket events, and the entirety of a chat transcript only cr...
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Jeremy Kendall hat einen Kommentar hinterlassen
Ahmed Zaid Thanks for your response! I am familiar with these metrics. The problem is that, if a customer has an advanced issue, we changed the ticket interaction from Messaging to Email in order t...
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Jeremy Kendall hat einen Post erstellt
Tracking back-and-forth time in Messaging tickets
The chat transcripts from Messaging tickets display the timestamp for each message. However, the ticket's metrics are only determined by ticket events, and the entirety of a chat transcript only cr...