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Naomi Watnick

Beigetreten 02. Aug. 2022

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Letzte Aktivität 28. März 2023

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KommentarTriggers and automations

Andrei Kamarouski - Question, if I have additional conditionals that I need to add in the "ANY" section, would you recommend I just leave out the 'Ticket | Is | Created' or 'Ticket | Is | Updated' conditions? - or is there a way to have two separate "ANY" sections in a trigger now? I had thought this was in the works a while ago.

Kommentar anzeigen · Gepostet 28. März 2023 · Naomi Watnick

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Community-Kommentar Feedback - Apps and integrations (Platform)

Ah - Ok. Thank you Prateek Chhetri

Kommentar anzeigen · Gepostet 05. Okt. 2022 · Naomi Watnick

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Community-Kommentar Feedback - Apps and integrations (Platform)

Thanks Prateek Chhetri - I have the ability to set an internal comment when the ticket gets unassigned by the "Out of Office" app. I'd like to make the internal comment more relevant so the teammate picking up the ticket knows quickly who's ticket it was. Going through ticket events is not a solution. Suggestions?

Kommentar anzeigen · Gepostet 03. Okt. 2022 · Naomi Watnick

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Community-Kommentar Feedback - Apps and integrations (Platform)

Hi Friends 👋 - Is there any way we can have the app expose who the previously Assigned Agent was in the ticket? We're able to utilize a custom target and add an internal comment stating the ticket was set to Open due to the previous agent being unavailable via the "Out of Office" app... but, we are unable to say who the previous agent was. 

I've tried reordering the triggers, but things seem to happen out of order and I can never get to a state that captures who the agent was right before it gets unassigned. 

Kommentar anzeigen · Gepostet 01. Okt. 2022 · Naomi Watnick

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KommentarTicket basics

Thanks @.... I'll reach out to my colleague as I was told it was only supposed to be in our sandbox environment. Also, can you please give me access to the link you provided in the last comment? Thank you.

Kommentar anzeigen · Gepostet 25. Aug. 2022 · Naomi Watnick

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KommentarTicket basics

Our UI recently changed and we now have big bold status "buttons" any view. When I do a search and use the filter drop-down, when I add a Status to filter by, the search string adds: custom_status_id:4416756

We also now suddenly have "Status category" as well as "Ticket status" in views. How do I find out more information on these? And if "Status category" is the old "Ticket status", how do I create a search string for it?

Thanks!

Kommentar anzeigen · Gepostet 24. Aug. 2022 · Naomi Watnick

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Community-Kommentar Feedback - Help Center (Guide)

+1

We've experienced this too! Brett Bowser do you have any info on this? Thanks!

Kommentar anzeigen · Gepostet 02. Aug. 2022 · Naomi Watnick

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