Jasson Andrade

I also want this feature. We don't want to open our support articles up to the public but we also want to save time by using the built in bot flow builder. The only workaround I found was to add a button link which directs to the relevant support article for which the user will need to be signed in to view.

Hi James, 

Is there a more specific timeline for this feature? Our org uses restricted articles only and currently I am unable to build an effective bot in the flow builder.

Thanks