Karen Stephen

1. Community
2. User Tips & Tricks
3. Custom Guide Colour Theme Selector

I'm not a dev, so please excuse the question if it is self-evident for everyone else: would this work to make a 'dark mode' version of the site, or does it only work on changing the colour of the b...

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• Karen Stephen
• Erstellt 22. Oktober 2020 21:43
• 0 Stimmen

1. Community
2. Workflow Discussions
3. Best practices for reporting ticket trends/patterns & make them actionable

We use a combination of custom fields (using conditional logic) to help the user identify their issue and agent-added tags to fully understand what trends the agents are seeing.  You can also get s...

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• Karen Stephen
• Erstellt 10. August 2020 14:24
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1. Support
2. ...
3. Agent guide for Support
4. Deleting tickets

Julian Lasser, we had a large spam issue last year.  We found that deleting them was not an option (I don't have a dev to be able to take advantage of the API) so we wrote automations to deal with ...

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• Karen Stephen
• Erstellt 10. August 2020 14:17
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1. Community
2. Feedback on Support
3. Block name even with different emails

I would also like to create a trigger based on a user's email address to automatically close the tickets, but I don't see how to do that.  The 'requester' field is only for agents and we allow anon...

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• Karen Stephen
• Erstellt 10. August 2020 13:49
• 0 Stimmen

1. Admin Center
2. ...
3. Managing accounts and billing
4. Testing changes in your standard sandbox

Hi,  I have the same issue...it looks like the sandbox only displays 1 brand, no matter how many you set up.  I'm on Enterprise, so in prod have up to 5 brands.  It would be super to be able to rep...

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• Karen Stephen
• Erstellt 28. Februar 2019 13:16
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1. Support
2. ...
3. Workflows
4. About tags

Hi Milo Convery You can check out the Tag Locker app.  We use that all the time and it is awesome.  Good luck!  

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• Karen Stephen
• Erstellt 11. Juli 2018 14:55
• 1 Stimme

1. Support
2. ...
3. Multiple language support
4. Detecting an end-user's language from an email message

Can we use the detected language to suppress tickets?  E.g. I only want tickets in English or French - NOT Russian.  That would help us prevent some of these annoying Spam attacks that are caused a...

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• Karen Stephen
• Erstellt 4. Juni 2018 20:17
• 1 Stimme

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Host mapping - Changing the URL of your help center

Hi,  I'm trying to update my SAN cert with additional subdomains.  I used the same CSR to generate the updated cert, but I can't upload the cert to have the names added without the key.  Where do I...

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• Karen Stephen
• Erstellt 2. Oktober 2017 14:45
• 0 Stimmen

1. Support
2. ...
3. Workflows
4. About tags

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• Karen Stephen
• Bearbeitet 14. September 2017 17:06
• 0 Stimmen

1. Support
2. ...
3. Multiple language support
4. Adding multiple languages to Zendesk Support

Hi,  I was wondering why the (required) text isn't updated to the dynamic language even though the field name seems to be...I don't see how I can update that.  Can you help? Thanks,  Karen

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• Karen Stephen
• Erstellt 11. August 2017 14:52
• 0 Stimmen