Karen Stephen
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Karen Stephen hat einen Kommentar hinterlassen
We use a combination of custom fields (using conditional logic) to help the user identify their issue and agent-added tags to fully understand what trends the agents are seeing. You can also get s...
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Karen Stephen hat einen Kommentar hinterlassen
Julian Lasser, we had a large spam issue last year. We found that deleting them was not an option (I don't have a dev to be able to take advantage of the API) so we wrote automations to deal with ...
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Karen Stephen hat einen Kommentar hinterlassen
I would also like to create a trigger based on a user's email address to automatically close the tickets, but I don't see how to do that. The 'requester' field is only for agents and we allow anon...
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Karen Stephen hat einen Kommentar hinterlassen
We also would love to have this functionality!
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Karen Stephen hat einen Kommentar hinterlassen
Hi, I have the same issue...it looks like the sandbox only displays 1 brand, no matter how many you set up. I'm on Enterprise, so in prod have up to 5 brands. It would be super to be able to rep...
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Karen Stephen hat einen Kommentar hinterlassen
Hi Milo Convery You can check out the Tag Locker app. We use that all the time and it is awesome. Good luck!
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Karen Stephen hat einen Kommentar hinterlassen
Can we use the detected language to suppress tickets? E.g. I only want tickets in English or French - NOT Russian. That would help us prevent some of these annoying Spam attacks that are caused a...
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Karen Stephen hat einen Kommentar hinterlassen
The same thing has happened to our account - 3 times in the last month. I can't even turn on captcha because it doesn't work. Nobody can check the box that they aren't a robot. It means that the ...
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Karen Stephen hat einen Kommentar hinterlassen
Hi, I'm trying to update my SAN cert with additional subdomains. I used the same CSR to generate the updated cert, but I can't upload the cert to have the names added without the key. Where do I...
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Karen Stephen hat einen Kommentar hinterlassen
Hi, Does the conditional fields functionality work with multi-select drop downs? I made 2 conditional fields and one (regular drop-down) worked perfectly, but the second one with the multi-select...