Karen Stephen

1. Support
2. ...
3. Zendesk basics
4. Testing changes in your sandbox (Enterprise)

Hi,  I have the same issue...it looks like the sandbox only displays 1 brand, no matter how many you set up.  I'm on Enterprise, so in prod have up to 5 brands.  It would be super to be able to rep...

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• Karen Stephen
• Erstellt 28. Februar 2019 13:16
• 0 Stimmen

1. Support
2. ...
3. Workflows
4. About tags

Hi Milo Convery You can check out the Tag Locker app.  We use that all the time and it is awesome.  Good luck!  

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• Karen Stephen
• Erstellt 11. Juli 2018 14:55
• 1 Stimme

1. Support
2. ...
3. Multiple language support
4. Detecting an end-user's language from an email message

Can we use the detected language to suppress tickets?  E.g. I only want tickets in English or French - NOT Russian.  That would help us prevent some of these annoying Spam attacks that are caused a...

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• Karen Stephen
• Erstellt 4. Juni 2018 20:17
• 1 Stimme

1. Community
2. Support - Troubleshooting and Q&A
3. Easy way to delete 80K of Russian spam?

The same thing has happened to our account - 3 times in the last month. I can't even turn on captcha because it doesn't work.  Nobody can check the box that they aren't a robot.  It means that the ...

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• Karen Stephen
• Erstellt 4. Juni 2018 20:13
• 1 Stimme

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Host mapping - Changing the URL of your Help Center

Hi,  I'm trying to update my SAN cert with additional subdomains.  I used the same CSR to generate the updated cert, but I can't upload the cert to have the names added without the key.  Where do I...

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• Karen Stephen
• Erstellt 2. Oktober 2017 14:45
• 0 Stimmen

1. Support
2. ...
3. Extending Zendesk Support
4. Using the Conditional Fields app (Professional Add-on and Enterprise)

Hi,  Does the conditional fields functionality work with multi-select drop downs?  I made 2 conditional fields and one (regular drop-down) worked perfectly, but the second one with the multi-select...

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• Karen Stephen
• Erstellt 20. September 2017 18:51
• 0 Stimmen

1. Support
2. ...
3. Workflows
4. About tags

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• Karen Stephen
• Bearbeitet 14. September 2017 17:06
• 0 Stimmen

1. Support
2. ...
3. Multiple language support
4. Adding multiple languages to Zendesk Support (Professional and Enterprise)

Hi,  I was wondering why the (required) text isn't updated to the dynamic language even though the field name seems to be...I don't see how I can update that.  Can you help? Thanks,  Karen

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• Karen Stephen
• Erstellt 11. August 2017 14:52
• 0 Stimmen

1. Support
2. ...
3. Multiple language support
4. Providing multiple language support with dynamic content (Professional and Enterprise)

Is dynamic content available for forms? I would like to have the user be able to see the form in English only if they are seeing that language. Because we are bilingual, I would like the alternate ...

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• Karen Stephen
• Erstellt 11. August 2017 13:54
• 1 Stimme

1. Support
2. ...
3. Multiple language support
4. Providing multiple language support with dynamic content (Professional and Enterprise)

What @Ted Cox is asking for is what I would like to see as well.

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• Karen Stephen
• Erstellt 8. August 2017 20:12
• 0 Stimmen