Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Vicky's Avatar

Vicky

Beigetreten 15. Nov. 2022

·

Letzte Aktivität 05. Mai 2023

Folge ich

0

Follower

0

Gesamtaktivitäten

12

Stimmen

10

Abonnement

1

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Vicky

Vicky hat einen Kommentar hinterlassen

KommentarTicket basics

We tried the Agent Workspace.  We support via Email, not Chat.  My team hated it and complained A LOT.  I have since switched us back.  These are some of the complaints:

  • Reply window is on the bottom, which causes more neck issues, especially when working from a laptop
  • Last reply is not on top
  • New view is useless when a customer sends long messages, have to scroll and look for the top of the message
  • Can’t switch between Public and Internal note - have to copy/paste
  • Editing widget prevents quick edits using markup
  • Formatting line takes up space - this is expensive real estate on a small laptop screen
  • Interface does not update automatically when a new message comes in - have to refresh
  • Don’t see reply after submitting it; have to refresh

Kommentar anzeigen · Gepostet 27. Apr. 2023 · Vicky

0

Follower

5

Stimmen

0

Kommentare