Madeline Hero

Clients often reopen a solved ticket with a new question on a completely separate topic. It would be incredibly helpful to be able to mark a new response as brand new ticket that it solved separately.

For example: The client has a ticket asking for IT with a system A, then when they are thanking us for the support, they ask how to apply to for a program that works with system B.

Right now, we have to respond to all of it on the same ticket, which skews our data tracking and reporting. 

Requested feature: The client has a ticket asking for IT support with a system A, then when they are thanking us for the support, they ask how to apply to for a program that works with system B. Staff can close the initial IT support ticket and then open a new ticket with the clients application question.