Whitney

1. Support
2. ...
3. Measuring success
4. Defining and using SLA policies

The SLA of next reply time does not work for side conversation. Is there any way to improve it?

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• Whitney
• Erstellt 28. März 2023 03:33
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Is there a way to find out average Next Reply Time?

I tried to create the metric" Next reply time" and it did not work. Anyone can help?

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• Whitney
• Erstellt 30. August 2022 06:58
• 0 Stimmen

1. Talk
2. ...
3. Managing Talk
4. Managing Zendesk Talk lines

The Toll Free number was deleted after 7 days. How can I recover the Talk number?

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• Whitney
• Erstellt 24. Juni 2022 03:57
• 0 Stimmen

1. Talk
2. ...
3. Setting up Talk
4. Adding Talk phone lines

The toll free number was deleted. How could I add the number to zendesk again?

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• Whitney
• Erstellt 24. Juni 2022 02:55
• 0 Stimmen

1. Talk
2. ...
3. How to get help with phone call problems in Talk
4. I'm unable to call a toll-free number

Get help! The toll free number was deleted in the Zendesk account. How could I recover the toll free  in the Zendesk?

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• Whitney
• Erstellt 24. Juni 2022 02:47
• 0 Stimmen