Sara Ledger

1. Community
2. Feedback - Platform: Apps & Integrations
3. Slack Integration - Post ticket updates to thread

This is definitely needed as it causes an inordinate amount of spam in the channel to post the thread data to the channel when we're just adding notes from a thread. 

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• Sara Ledger
• Erstellt 15. Februar 2023 22:33
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

We need to be able to report on who added what macro to see which users are doing so and at what frequency.

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• Sara Ledger
• Erstellt 9. Januar 2023 15:32
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. DATE_DIFF() should return only time differences within business hours

This is also very important to our organization as we have different groups using different schedules. Needing to know the time frames between dates based on the schedule set on the ticket is very ...

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• Sara Ledger
• Erstellt 3. Januar 2023 18:28
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Ability to set a custom date range for custom date attributes

Eugene Orman Is there any update on the full flexibility of using Advanced date ranges with custom date attributes? Not just the start of week?

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• Sara Ledger
• Erstellt 21. November 2022 16:37
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Feedback: Only Admins should be able to change staff members names

This is also an issue I have. I wouldn't be opposed to it being just another permission feature so we could enable it by group. We definitely have run into issues where someone has changed their na...

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• Sara Ledger
• Erstellt 14. November 2022 17:30
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Private Groups (Support) - Access to Suspended Tickets view

100% agree with Oleg Sakharov. Zendesk needs to expand the permissions for Suspended tickets to account for the change with Public/Private groups.  Adding the ability for Private groups was great b...

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• Sara Ledger
• Erstellt 24. Oktober 2022 13:28
• 1 Stimme

1. Community
2. Feedback - Platform: Apps & Integrations
3. @mention slack user functionality on Zendesk

Mohammad Shujaat If anyone else's slack starts with @mo such as @mowens and @moe both being in Slack, the integration won't know which one is being referenced so it won't connect. It has to be a un...

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• Sara Ledger
• Erstellt 21. Oktober 2022 13:32
• 0 Stimmen