Sara Ledger
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Neueste Aktivität von Sara Ledger-
This is definitely needed as it causes an inordinate amount of spam in the channel to post the thread data to the channel when we're just adding notes from a thread.
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We need to be able to report on who added what macro to see which users are doing so and at what frequency.
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This is also very important to our organization as we have different groups using different schedules. Needing to know the time frames between dates based on the schedule set on the ticket is very ...
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Eugene Orman Is there any update on the full flexibility of using Advanced date ranges with custom date attributes? Not just the start of week?
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This is also an issue I have. I wouldn't be opposed to it being just another permission feature so we could enable it by group. We definitely have run into issues where someone has changed their na...
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100% agree with Oleg Sakharov. Zendesk needs to expand the permissions for Suspended tickets to account for the change with Public/Private groups. Adding the ability for Private groups was great b...
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Mo Shujaat If anyone else's slack starts with @mo such as @mowens and @moe both being in Slack, the integration won't know which one is being referenced so it won't connect. It has to be a unique d...
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Chris Tomkins Is there any update on this one? It's difficult to maintain triggers with several Meet ANY received at is conditions when you have several emails being managed in an instance.
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Adding on to Rafael's comment, if Agent Workspace or Omnichannel Routing (whichever is the requirement) are newly activated, will it then be newly activated by default? Or will it need to manually ...
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Ponso If you change the Slack display name of the individual person to one word (ex. @SaraLedger instead of @Sara Ledger) then it should work the same as groups. It's annoying to have to update eve...