Bill Cao

1. Community
2. Feedback - Ticketing System (Support)
3. disable email notifications to followers that are LIGHT AGENTS or AGENTS

I am looking for a way that a light agent can unfollow a ticket which is not needed to follow any more.

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• Bill Cao
• Erstellt 25. April 2023 14:11
• 0 Stimmen

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on the duration of fields

Hi, Is possible to sum all durations of one field on a status to form a calculated attribute? i.e Field 1 stays on status A for 5 minutes; on status B for 10 mintues; then back on status A for 15 ...

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• Bill Cao
• Erstellt 5. Januar 2023 15:18
• 0 Stimmen

1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Zendesk Explore: get info from custom objects

Hello, I am interested in when this will be available as well. Thanks.

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• Bill Cao
• Erstellt 8. Dezember 2022 19:25
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

It's been almost 3 years since the first post dated October 2019. I am one out of so many customers crying for this feature.

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• Bill Cao
• Erstellt 12. August 2022 12:58
• 2 Stimmen

1. Support
2. ...
3. General questions and issues about tickets
4. How can I view tickets I follow?

The view of my followed tickets should be a default, simple, essential feature, in addition to other views. Don't have to do these steps to get it. Zendesk's resopnse is not acceptable. 

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• Bill Cao
• Erstellt 11. August 2022 16:50
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. URL custom field type

We need this as well.

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• Bill Cao
• Erstellt 10. August 2022 21:13
• 0 Stimmen

1. Apps and integrations
2. ...
3. Jira integration
4. Jira integration resources

Did anyone encounter "unknown error" when installing "zendesk-for-jira-3.0.24-production.jar" to jira server (v8.5.4 or other versions). The plugin 3.0.24 is supported on jira 7.0.0 thru 8.22.6 per...

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• Bill Cao
• Erstellt 5. August 2022 21:09
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Creating triggers for automatic ticket updates and notifications

Hi Dave, Thank you.  I have installed Ticket Field Manager app, it is great tool. Also is it possible to highlight the missed (not filled in after submitting the ticket) mandatory fields' in red co...

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• Bill Cao
• Erstellt 22. Juli 2022 13:30
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Creating triggers for automatic ticket updates and notifications

Can the trigers check the mandatory fields when a ticket is created or updated, not just sloved?

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• Bill Cao
• Erstellt 21. Juli 2022 16:10
• 0 Stimmen