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Evy H.

Beigetreten 07. Juni 2024

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Letzte Aktivität 23. Jan. 2025

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KommentarTicket customization

What I am reading about creating ticket forms primarily seems to be focused on what a customer would fill out. We largely get phone calls, so I am interested in creating a ticket form for the agent answering the form to fill out as a way to prompt them to gather specific information into the ticket. Is there a way to do that? 

Kommentar anzeigen · Gepostet 23. Jan. 2025 · Evy H.

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Community-Kommentar Feedback - Voice (Talk)

+2 the ability to configure pop ups with context based on what phone number the caller has called or organization they are in

Kommentar anzeigen · Gepostet 07. Jan. 2025 · Evy H.

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KommentarSetting up and using Text

this talks about creating the numbers. how do you send a text message?  We have multiple phone numbers, one for each of our locations. How do we choose a specific number that the text will come from? 

Kommentar anzeigen · Gepostet 22. Nov. 2024 · Evy H.

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KommentarSetting up Talk

I hAve 2 opportunies for a ccustomer to lhave a vm.

Press 5 to leave a vm. Pressing 5 gIves them immediate beep. How can i haverage them hear a rrecording where they hear. Leave your name ais reasin for your call vs jjust a beep?

 

The 2nd time they get a vm is when no agent aanswers. On that ooption i do hAve them hearing to lleave details about why they are callng.i

Kommentar anzeigen · Gepostet 21. Nov. 2024 · Evy H.

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KommentarSetting up and using Text

I

I'm ccurious if i can use our current talk numbers and send text mmessages from them. Right now, all our text mmessages come from our toll free number.

 

If im reading this article ccorrect, it sseems i hAve to ccreate a text number.

Kommentar anzeigen · Gepostet 07. Okt. 2024 · Evy H.

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KommentarSetting up Talk

does zendesk have a call feature on their app

 

Kommentar anzeigen · Gepostet 25. Juni 2024 · Evy H.

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KommentarSetting up Talk


I see you can recv calls but By doing this can you make calls from the app on an android. 

 

Kommentar anzeigen · Gepostet 25. Juni 2024 · Evy H.

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