David

I encounter the same issue as John Andrew Asaria and Zach Combs - the supposed widget settings to configure the pre-chat form are not where the documentation on this page indicates and I can't locate them elsewhere.

Could it be related to the fact that I only just switched from classic to new widget and the settings need to propagate internally? Without customising the pre-chat message the new widget is not useful to me.

Regards,

David