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Vitória

Beigetreten 24. Juni 2022

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Letzte Aktivität 09. Sept. 2022

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KommentarMeasuring success
Hi team! I have a case whose account also uses zendesk both for customers and their interdepartmental internal service. But they commented that some employees who also have licenses and open tickets for internal IT service (e.g) are not able to rating CSAT survey. For this use case, is there any way for agent (requester) to rating another agent (assignee) for internal use case? Tks
 

Kommentar anzeigen · Gepostet 07. Sept. 2022 · Vitória

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KommentarMeasuring success
Hi team! QQ: the default text displayed in image below after inserting this placeholder {{satisfaction.rating_section}} can be customized somehow? Is there any native way, own development need or app? Word SUPPORT is very old fashioned and we want to replace to another one . According to support, it`s not possible. Is it true? Tks!
 

Kommentar anzeigen · Gepostet 02. Sept. 2022 · Vitória

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KommentarMedida do sucesso

Hello team! Does zendesk have any screen for the customer who contact us to track the SLA of an order? Or is this tracking only for agent?Thank you!

Kommentar anzeigen · Bearbeitet 24. Juni 2022 · Vitória

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