Slava

Hi team,

I've integrated iOS sdk to my test project via CocoaPods.
ZendeskCommonUISDK (9.0.3)

ZendeskCoreSDK (5.0.5)

ZendeskMessagingSDK (6.0.3)

ZendeskSDKConfigurationsSDK (4.0.1)

ZendeskSupportProvidersSDK (9.0.0)

ZendeskSupportSDK (9.0.0)

I use simple function to call zendesk screen with list of active tickets:
private func showZendeskTicketView() {

    guard let scene = UIApplication.shared.connectedScenes.first as? UIWindowScene,

          let window = scene.windows.first,

          let rootViewController = window.rootViewController else {

        return

    }

    let viewController = RequestUi.buildRequestList()

    rootViewController.present(viewController, animated: true)

}

I can see a screen with a list of tickets, but they are not clickable. I can open a ticket and add a message to it. I couldn't find any information on how to enable this click action or why it is disabled by default.
Could you please help me how to make items clickable?
 

Hey, Eric!
Yes, you are right. This fields was visible but editable for agents only. I set option "Customers can edit" and it works.

Thank you!

Hello. I have a problem. I use Android SDK and try to add custom field (types Text and Multi-line) to the ticket by using withCustomFields method. But they don't come and I see empty fields with ticket. Other types of custom fields works fine. What am I doing wrong?

RequestActivity
    .builder()
    .withCustomFields(
        listOf(
            CustomField(7412045558036L, "test user name"),
            CustomField(7499829751316L, "incident"),
            CustomField(8459901057172L, "test multi-line user name")),
        )
    )
    .show(it.context)