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Neueste Aktivität von NIki-
Any update yet?
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Thank you, Gabriel. The article made it seem like that would be overridden. When private ticket creation is enabled, comments on new tickets created by an agent become private comments (internal n...
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Is there a way to enable private ticket creation, but still have Public Reply be the default? Muscle memory of creating and answering so many tickets can mean agents pay less attention to detail. O...
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I had an agent create a proactive ticket for a user, and cc'd another user. When the CC'd user replied all, he was flagged as not part of the conversation and the comment was made internal. He clea...