Brad Smith
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Brad Smith hat einen Kommentar hinterlassen
Hi all,I am also trying to overcome this issue.At present, a requester links a PDF attachment to their ticket - and a trigger automatically sends all information to a third-party supplier. However,...
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Brad Smith hat einen Kommentar hinterlassen
I agree with Peter above. We have used this to look at the emails that do come into our Zendesk instance - and try and cut out the spam and unwanted emails/cc's etc. We have created a form especial...
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Brad Smith hat einen Post erstellt
Live Dashboard Data (Real-time Stats)
Hi all, As i have seen with other comments - the live (real-time) dashboards look really exciting to users but when you get into the detail, there is very little there of use. For each of our depar...
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Brad Smith hat einen Kommentar hinterlassen
Glad this is finally being implemented - this is a huge thing for a lot of the teams and will be a welcome addition.
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Brad Smith hat einen Kommentar hinterlassen
Thanks for the quick response. I dont think views would not work for us in this instance unfortunately without a lot of set-up and maintenance our end.We have roughly 150 field staff who are 'assoc...
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Brad Smith hat einen Post erstellt
Agent Workspace - Organisations (Filtering)
Hi all, We have been encouraging our field teams to look at the Organisation page (below) to understand current outstanding and solved issues.Although on 'group' you are able to Sort A-Z and Sort Z...