Hostmost Engineering (S) Pte Ltd

1. Email
2. ...
3. Managing your email
4. Setting your allowlist and blocklist to control email support requests

Hi, there are so many companies are using machine auto reply for some important work like Microsoft will generate auto reply for a reset password. Zendesk should give us an allow list for accepting...

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 29. Juli 2023 12:20
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Let an end user edit their subject when they change their email title

Hi, we also face the same issue. Client (user) will change the subject once the case is at another status.... like when it become an order from any enquiry. Client will change the subject, but Zend...

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 3. Juli 2023 05:51
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

After talking about the printing on side Conversation for a few years since 2020, does Zendesk finally has this printing function to offer? I found the the Print Ticket History App at the market pl...

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 3. Juli 2023 05:47
• 0 Stimmen

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

Zendesk suspended all automatic respond email but there are many of these kind of tickets nowadays and Zendesk should allow the possibility to white list whatever needed for the business. The other...

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 29. Juni 2023 16:34
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Product feedback: adjustment on date format

Yes, this is very important, but Zendesk seems never think about that the message exchange needs to be used as a legal document.  We need exact day/month/year. We cannot wait 7 days later to get th...

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 28. April 2023 11:08
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Merged ticket needs a function to UNMERGE

We come back to refresh this complain again. It is so frustrated that Zendesk just merge 2 tickets from different clients based on the backend message-ID. It made our agents so frustrated and unhap...

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 17. März 2023 05:19
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Feature Request: Auto-merging tickets based on message-ID AND email subject

Yes, pls don't merge the ticket just base on the Message-ID, there are so many people using outlook like to duplicate the same ticket that bear the same message ID to send their mail. Finally, all ...

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 17. März 2023 05:04
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Mobile App Side Conversations

Side conversation on mobile apps is extremely important. Our sales people complained so hard about missing of such function. When will your new mobile apps roll out to fulfill this requirement? Ple...

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 19. November 2022 12:56
• 0 Stimmen

1. Support
2. ...
3. General questions and issues about tickets
4. Can I un-merge tickets?

Unmerge is really necessary! It is needed to unmerge for human mistake or sometimes the Zendesk automation mistake.   

• Kommentar anzeigen
• Hostmost Engineering (S) Pte Ltd
• Erstellt 10. November 2022 12:46
• 1 Stimme