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psugumar87

Beigetreten 30. Juni 2022

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Letzte Aktivität 01. Juli 2022

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Community-Kommentar Q&A - Tickets and email

Thank you Brett. Definitely helps!

In our case, customers tend to forward the entire thread to create a ticket which is not proving to be very effective considering the time involved in digesting the request and the subsequent back and forth. Hence was wondering if there was a way to overcome this. Any advice or have any of your other customer implemented workarounds ?

Also, If the forwarded email character count is more than 65K, will it be truncated and will there be any indication that the message was truncated for the agent and the requester? 

Kommentar anzeigen · Bearbeitet 01. Juli 2022 · psugumar87

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KommentarSetting up your email channel

Hi, Is it possible to reduce the 65000 character limit for the "Receiving email at your support address" ?

Kommentar anzeigen · Gepostet 30. Juni 2022 · psugumar87

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Post Q&A - Tickets and email

Hi,

We allow our customers to forward emails to our Zendesk email to create a ticket. But the problem we have is few of our customers forward pages of email conversation which ultimately creates a long Zendesk ticket. 

Is it somehow possible to truncate the forwarded emails and configure Zendesk to accept 'x' number or characters ?

Gepostet 30. Juni 2022 · psugumar87

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