Justin

1. Support
2. ...
3. Tickets
4. Hide ticket forms based on a user's organization

Can we hide a ticket form from the drop down for ALL users regardless of org? The form would only be accessibly via a direct link...

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• Justin
• Erstellt 10. Oktober 2019 20:41
• 1 Stimme

1. Support
2. ...
3. Tickets
4. Creating business rules for CCs and followers

Is it possible to only send followers updates on certain comments? Or, a way to remove followers and then re-add them based on triggers?

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• Justin
• Erstellt 9. Oktober 2019 02:09
• 0 Stimmen

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Is there a placeholder that will capture followers' email addresses?

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• Justin
• Erstellt 9. Oktober 2019 00:58
• 0 Stimmen

1. Community
2. Feedback on Explore
3. Agent "Total Online Time" reporting.

+1 -- Can we get an update on this feature request? This seems like something that should be reportable in Explore....

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• Justin
• Erstellt 8. Oktober 2019 19:32
• 1 Stimme

1. Talk
2. ...
3. Talk reporting
4. Zendesk Talk Call Statuses

Where can I find the definition and any examples of "completed inbound calls"? When I pull a report I see that completed inbound calls can include voicemails. I am trying to find a way to measure "...

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• Justin
• Erstellt 13. September 2019 23:31
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Selectively hiding Help Center components using Curlybars

I'm able to hide a category from appearing on the main page, but is it possible to hide this category's articles from users who are searching our FAQs?

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• Justin
• Erstellt 20. August 2019 17:02
• 0 Stimmen

1. Community
2. Feedback on Explore
3. Light Agent Access to Zendesk Explore Reports

That's great, Vincent. Any rough estimate for roll out date?

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• Justin
• Erstellt 19. August 2019 14:22
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Embed personalized, omnichannel support with the Web Widget integrated Chat experience

Devan, on another thread someone provided simple API script code to use and it worked perfectly!

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• Justin
• Erstellt 14. August 2019 21:07
• 0 Stimmen

1. Community
2. Feedback on Explore
3. Light Agent Access to Zendesk Explore Reports

+1

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• Justin
• Erstellt 14. August 2019 15:24
• 0 Stimmen

1. Community
2. Feedback on Explore
3. no way to schedule dashboards to be sent to individual users, Not only groups

+1

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• Justin
• Erstellt 14. August 2019 14:49
• 0 Stimmen