Jewel

We are using zendesk user api to create new users. Before we create a new user, we search if the user email already exists. If not, we create a new user. Otherwise, we update the existing user profile. 

Here comes the issue.

The email earcutcat133@gmail.com and the email earcutcat@gmail.com was recognized as the same user by zendesk api. 

How can we avoid this issue?

Is it possible to create two users with these two emails? 

I can't believe you change the pricing for bots and flow builder just because it is hard for some so-called users cannot estimate their budget for it. This is insane. 

It is just a year since I switched from another customer service software to Zendesk. One of the main reasons I did so was because of the reasonable pricing plans of Zendesk. Now you tell me you can change your pricing plans anytime you wish and in any way you would like to.

NO WAY I WILL ACCEPT THIS

This is not fair, as the bot is not helpful to my company at all. The resolution rate of my bot is only less than 10%. So you are saying I am going to pay much more to use Zendesk every month?

Please reconsider the limit of MAU. You should tell the truth! 1000 is useless. Admit that you are charging almost everyone for it. 

If this was not resolved ideally, I would go for Georgia next year.