Colleen Hall
-
Gesamtaktivitäten222
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich1 Benutzer
-
Gefolgt von7 Benutzer
-
Stimmen40
-
Abonnements118
Aktivitätsübersicht
Neueste Aktivität von Colleen Hall-
Colleen Hall hat einen Kommentar hinterlassen
Hi Quinn McHugh,The rollout for the views increase is ongoing through Oct 6th. You should see it in your account soon!
-
Colleen Hall hat einen Kommentar hinterlassen
Hi Glen Schneider, Simon Blouner, and Brettany Rhodes, The rollout for the increased views started on Sep 29 and is in the process of rolling out in phases through Oct 6. You'll automatically see t...
-
Colleen Hall hat einen Kommentar hinterlassen
Hi AJ Sneed, It's not possible to reorder the ticket statuses at this time. If you'd like, you can share your feedback in our Product Feedback discussion. Product managers regularly review suggesti...
-
Colleen Hall hat einen Kommentar hinterlassen
Hi Carlos I, I'm glad to hear that you're liking the feature so far! Thank you for sharing your feedback. If you'd like, you can share suggestions in our Product Feedback discussion. Product manage...
-
Colleen Hall hat einen Beitrag erstellt
Zulassen der Änderung des Ticketanfragenden durch Agenten
Welchen Plan habe ich? Sie können Agenten erlauben, den Anfragenden eines Tickets zu ändern. Dies kann beispielsweise nötig sein, wenn jemand eine Supportanfrage im Namen einer anderen Person ei...
-
Colleen Hall hat einen Kommentar hinterlassen
Hi Matthiew Marks,Do your agents have access to All tickets? Agents with restricted ticket access can't create or edit end users. Please see About agent privileges and ticket access to learn more a...
-
Colleen Hall hat einen Kommentar hinterlassen
Hey Francesca Roig, We recently introduced the ability for admins to view and edit all macros in their account, including agents' personal macros, using the Zendesk API. Please see the announcement...
-
Colleen Hall hat einen Kommentar hinterlassen
Hey everyone! A quick update that this is fully rolled out and admins can use the Zendesk API to view or edit any macro in their Zendesk account, including personal macros created by and available ...
-
Colleen Hall hat einen Kommentar hinterlassen
Thank you for your feedback, Swagat. I've updated the article with the information.
-
Colleen Hall hat einen Kommentar hinterlassen
Hi Ian Hawkins, Ticket Status is a standard ticket field. You can't apply conditions to standard ticket fields, except for Priority and Type. Please see this section about which fields you can't ap...