Colleen Hall
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Neueste Aktivität von Colleen Hall-
Hi Mirek Kokes, The team is aiming for early next year for updates to closed and archived tickets. Please check out the Community topic for the most up-to-date information.
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Hi Josh Keller, The API is planned for the GA release. Please see this post in the Organization Merge beta community for more information about planned improvements. You can also share your feedbac...
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New beta for Support Merging organizations This open beta introduces the ability for admins to merge two organizations into one. You can save time and effort by automating the updates to the organi...
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Hi Jysk IT en del af Sagro I/S and everyone, I'm sorry for the delay! The rollout was paused temporarily last week but has since resumed. You should see it in your account soon! Please see the upd...
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Hi Quinn McHugh,The rollout for the views increase is ongoing through Oct 6th. You should see it in your account soon!
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Hi Glen Schneider, Simon Blouner, and Brettany Rhodes, The rollout for the increased views started on Sep 29 and is in the process of rolling out in phases through Oct 6. You'll automatically see t...
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Hi AJ Sneed, It's not possible to reorder the ticket statuses at this time. If you'd like, you can share your feedback in our Product Feedback discussion. Product managers regularly review suggesti...
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Hi Carlos I, I'm glad to hear that you're liking the feature so far! Thank you for sharing your feedback. If you'd like, you can share suggestions in our Product Feedback discussion. Product manage...
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Hi Matthiew Marks,Do your agents have access to All tickets? Agents with restricted ticket access can't create or edit end users. Please see About agent privileges and ticket access to learn more a...
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Hey Francesca Roig, We recently introduced the ability for admins to view and edit all macros in their account, including agents' personal macros, using the Zendesk API. Please see the announcement...