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richestsoft dev hat einen Post erstellt
How do make Form field readonly in zendesk?
BeantwortetIn my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.is that possible?
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richestsoft dev hat einen Kommentar hinterlassen
Thank you so much for the response.Is that also possible, can we redirect to some URL after form submission?
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richestsoft dev hat einen Post erstellt
How do we can modify "subject" based on custom filed value (enter by user ) in new request form
BeantwortetHi Everyone. In my request form, I have custom field orderno. I want to concatenate the orderno with subject (that will be Ticket's Title).Currently I have hide the subject field with jquery scrip...
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richestsoft dev hat einen Kommentar hinterlassen
Update the following worked for me. if (client) { client.on('ticket.requester.name.changed', function(e) { console.log("name is :", e) }); }
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richestsoft dev hat einen Kommentar hinterlassen
I am sharing my script what i am trying to do. Its a server side app developed in nextJs const [requesterName, setRequesterName] = useState(null); const getRequester = async (client) => { con...
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richestsoft dev hat einen Kommentar hinterlassen
Thank you for you response.This is not working for me when I change requester name.
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richestsoft dev hat einen Post erstellt
Zendesk - How to detect if I Change (before submit) Requester Name in opnened Tickets.
BeantwortetHi everyone,I have a server side app, which display customer info such as name, id, email etc based on currently opened ticket.My next task is to update the Requester name in Zendesk App ( server s...
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richestsoft dev hat einen Post erstellt
Zendesk - How do we can read data from currently opened tickets in server side app?
BeantwortetI have an app which is server side. my task is to read and display data from on currently opened tickets in my server side app.is it possible? or what can be best solution for doing this?Thanks