Jake Warren
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Neueste Aktivität von Jake Warren-
Jake Warren hat einen Post erstellt
Example text in date fields - able to remove that?
This is such a small, but annoying, thing that I noticed about date fields. We have a series of date fields that we map and sync from Salesforce to Zendesk Organization fields. They outline go-live...
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Jake Warren hat einen Kommentar hinterlassen
The fact that this isn't a feature today is extremely disappointing. Salesforce classic has this basic feature. It's the equivalent of adding data filter in excel. To allow for building a report in...
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Jake Warren hat einen Kommentar hinterlassen
This is such a big miss in requirements when rolling out the incident view from a problem ticket. The biggest use case for leveraging problem/incident tickets is wanting to stay organized and in co...
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Jake Warren hat einen Kommentar hinterlassen
Gabriel Manlapig - That's unfortunate. For the user profile approach of getting this information, how do I ensure that "organization" is a column listed? Looking across a group of tickets, I'm surp...
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Jake Warren hat einen Kommentar hinterlassen
Another +1 from me. This makes it infinitely harder for folks internally to browse the tickets where they are CC'd. As a light agent they can find their use and toggle to CC'd tickets, but that doe...
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Jake Warren hat einen Post erstellt
View for tickets where you're CC'd? (for internal employees)
Often times CSMs will be cc'd on client tickets and may need to add some internal comments. Is there a way to set up a view to show tickets where the current user is CC'd? I'm having issues findin...
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Jake Warren hat einen Kommentar hinterlassen
Ahmed Zaid - Sure, that would be greatly appreciated!
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Jake Warren hat einen Kommentar hinterlassen
Not sure if bumping is allowed, but bumping this once to see if anyone has any ideas. Advanced Search doesn't even help in this situation since User "Access" field isn't available in it. Odd that t...
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Jake Warren hat einen Post erstellt
Reporting on "Can view tickets from user's org" access
Is there a way to report or find all users who have "Can view tickets from user's org"? Just a simple list of all users with this access today and their organization is what I'm after.
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Jake Warren hat einen Post erstellt
Attachments and images not loading
Daily, our agents and light agents run into issues being able to open attachments and images from tickets. I'm working with Zendesk Support for the last 5 months but figure I'd take it to the commu...