Satish Kumar

Within the Account section, under Tools, navigating to Reports and selecting CSV export, we encounter an issue with the file size, which currently stands at 2.4 GB, making it too large for Excel to handle effectively.

Presently, there's no provision to specify a date range to limit the file size. Consequently, we resort to third-party applications to split the CSV export file, a process that consumes considerable time and resources, which we deem inefficient.

We propose that Zendesk incorporate a basic feature allowing users to select a date range, thereby mitigating this challenge and streamlining the data handling process.

Hi,

Even I am facing this issue with one view. I know that it has 0 tickets but due to some issue it is always showing 4. 

If any ticket is meeting the view condition then it shows 4+(number of tickets meeting view condition).

I have raised a ticket as well for this issue but haven't received any solution.

If anyone has found a solution then let me know.

Thank you!

I have added my Agents to the Private group and they have permission to access tickets "Within their groups" but they are unable to see the tickets in the View I created specifically for the Private group members.

They are able to see tickets in the view only when I change their ticket access permission to "All, including those in private groups".

Please help!

I have Explore professional plan. Do I get Live Data? If yes, can I download that data to see the latest ticket assignees?