Jon Finke

1. Community
2. Zendesk APIs
3. Attempting to set user profile photo via API is failing

Progress of sorts - still doesn't work though. I am able to load the photo via the "uploads" process, and get a token and access URLs (which allowed me to confirm that Zendesk indeeds HAS the photo...

• Kommentar anzeigen
• Jon Finke
• Erstellt 3. Mai 2023 13:24
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Attempting to set user profile photo via API is failing

I tried passing in the URL into the remote_photo_url - and that works - the photo appears on the user profile page as desired.  But I would rather not leave that URL "live" - it is intended for sho...

• Kommentar anzeigen
• Jon Finke
• Erstellt 12. Juli 2022 19:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. URL custom field type

I would also like that.  My use case is to provide a link to the agent to open a window in the IdM app for password resets and system lookup.  If I could deep link into the Registrar's system, I wo...

• Kommentar anzeigen
• Jon Finke
• Erstellt 8. Juli 2022 19:25
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Attempting to set user profile photo via API is failing

In checking the web server logs, I am not seeing any hits from Zendesk servers, so I am guessing that my API update was NOT making it in. I was just hoping that passing a URL to the Zendesk API wou...

• Kommentar anzeigen
• Jon Finke
• Erstellt 7. Juli 2022 19:09
• 0 Stimmen

1. Community
2. Zendesk APIs
3. Attempting to set user profile photo via API is failing

The URL provided had a limited lifetime and use count - it had hit the max of 5. I kicked it up to 50.

• Kommentar anzeigen
• Jon Finke
• Erstellt 7. Juli 2022 18:59
• 0 Stimmen