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Dave Symonds

Beigetreten 13. Okt. 2022

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Letzte Aktivität 29. Juni 2023

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Post Q&A - Tickets and email

We have replies coming from Amazon  - 

  • we get an email
  • we reply
  • customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation

No such issue for all our other channels just this one.

Any help appreciated 

Gepostet 29. Juni 2023 · Dave Symonds

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KommentarBuilding reports

Hi.  I want to see the number of tickets with a status of  New and Open for each day of the week what column do I use?  What date can I use?  Can I even do the two together

I  have a ticket count as the metric but I want the columns to be days of the last week.

Kommentar anzeigen · Gepostet 16. Feb. 2023 · Dave Symonds

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Community-Kommentar Q&A - Reporting and analytics

Hi

Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible

Kommentar anzeigen · Gepostet 01. Feb. 2023 · Dave Symonds

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KommentarMeasuring success

Thanks Nara - so Solve and Resolution are the same thing

Kommentar anzeigen · Gepostet 05. Jan. 2023 · Dave Symonds

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KommentarTicket customization

Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger.  I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching 

Kommentar anzeigen · Gepostet 03. Jan. 2023 · Dave Symonds

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KommentarTicket customization

Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric?  Was there any reasoning behind that and is it likely to be expanded to allow this?

Kommentar anzeigen · Gepostet 19. Dez. 2022 · Dave Symonds

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KommentarBuilding reports

Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form  of custom fields and write our own app to handle it (follow ups).  The reporting functionality soooo limited.

Kommentar anzeigen · Gepostet 14. Dez. 2022 · Dave Symonds

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KommentarBuilding reports

Hi. 

Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag  - how do we identify the day the tag was set?

 

Cheers Dave

Kommentar anzeigen · Gepostet 14. Dez. 2022 · Dave Symonds

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Community-Kommentar Feedback - Ticketing system (Support)

Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging

Kommentar anzeigen · Gepostet 13. Dez. 2022 · Dave Symonds

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Community-Kommentar Feedback - Ticketing system (Support)

They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons

Kommentar anzeigen · Gepostet 13. Dez. 2022 · Dave Symonds

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