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Adam Rowe

Beigetreten 12. Aug. 2022

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Letzte Aktivität 21. Aug. 2023

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Community-Kommentar Feedback - Developer Platform

We switched to Dixa, they had React Native support out of the box.

Kommentar anzeigen · Gepostet 21. Aug. 2023 · Adam Rowe

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Community-Kommentar Developer - Zendesk SDKs

I've done this with and without the ZDKSupport SDK to no avail.

NSString *appId = [ReactNativeConfig envFor:@"NX_ZENDESK_APP_ID"];
NSString *clientId = [ReactNativeConfig envFor:@"NX_ZENDESK_CLIENT_ID"];
NSString *zendeskUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_URL"];
[ZDKZendesk initializeWithAppId:appId
clientId:clientId
zendeskUrl:zendeskUrl];

// [ZDKSupport initializeWithZendesk: [ZDKZendesk instance]];
[ZDKAnswerBot initializeWithZendesk:[ZDKZendesk instance] support:nil];

NSString *apiUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_API_KEY"];
[ZDKChat initializeWithAccountKey:apiUrl queue:dispatch_get_main_queue()];

Kommentar anzeigen · Gepostet 18. Aug. 2022 · Adam Rowe

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Community-Kommentar Feedback - Chat and Messaging (Chat)

I'm having this same issue. We don't need the AB to prompt the user to fill in the information, just... something and not a blank screen. The only solution I've currently found is to pass in the phone number of the user as nil to get the bot to say "Hi. What can we help you with today?".

Otherwise, it's a blank screen and looks like a broken experience.

Kommentar anzeigen · Gepostet 18. Aug. 2022 · Adam Rowe

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Post Developer - Zendesk SDKs

Setting a valid JWT (tested on jwt.io) is not resulting in a verified user experience in Chat.

ZDKJWTAuth *authenticator = [ZDKJWTAuth new];
[authenticator setAuthToken:zendeskJwt];
[[ZDKChat instance] setIdentityWithAuthenticator:authenticator];

 

Gepostet 17. Aug. 2022 · Adam Rowe

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Post Developer - Zendesk SDKs

When using AnswerBot + ChatSDK engines on top of the Unified SDK in iOS, an option to Chat with an Agent is available if the user doesn't want to interact with the AnswerBot. However, clicking that does not actually start a chat. 

The user has to type something after clicking that button to start a chat with an agent. Is this expected behavior?

- ZendeskAnswerBotProvidersSDK (2.2.0):
    - ZendeskSupportProvidersSDK (= 5.5.0)
  - ZendeskAnswerBotSDK (2.2.0):
    - ZendeskAnswerBotProvidersSDK (= 2.2.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskChatProvidersSDK (2.12.0)
  - ZendeskChatSDK (2.12.0):
    - ZendeskChatProvidersSDK (= 2.12.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskCommonUISDK (6.1.4)
  - ZendeskCoreSDK (2.7.0)
  - ZendeskMessagingAPISDK (3.8.5):
    - ZendeskSDKConfigurationsSDK (= 1.1.11)
  - ZendeskMessagingSDK (3.8.5):
    - ZendeskCommonUISDK (= 6.1.4)
    - ZendeskMessagingAPISDK (= 3.8.5)
  - ZendeskSDKConfigurationsSDK (1.1.11)
  - ZendeskSupportProvidersSDK (5.5.0):
    - ZendeskCoreSDK (= 2.7.0)
  - ZendeskSupportSDK (5.5.0):
    - ZendeskMessagingSDK (= 3.8.5)
    - ZendeskSupportProvidersSDK (= 5.5.0)

Gepostet 17. Aug. 2022 · Adam Rowe

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Community-Kommentar Developer - Zendesk SDKs

Eric Nelson,

I ended up getting this resolved by updating our API Key for Chat. A previous developer was using the api key from the web widget script.

Kommentar anzeigen · Gepostet 17. Aug. 2022 · Adam Rowe

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KommentarGeneral questions about live chat

Where is the Chat Dashboard? How do I get to this page?

Kommentar anzeigen · Gepostet 16. Aug. 2022 · Adam Rowe

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Community-Kommentar Developer - Zendesk SDKs

I'm having the same issue. Eric Nelson did you ever find a solution for André Santos's issue?

Kommentar anzeigen · Gepostet 16. Aug. 2022 · Adam Rowe

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Community-Kommentar Feedback - Developer Platform

Upvote

Kommentar anzeigen · Gepostet 12. Aug. 2022 · Adam Rowe

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