Carrie Boogaart

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results with Explore

Question about the Tickets Created query. Is there any way to see a list of the places/sources that ZD is counting these tickets created from? Like, is it tickets created from the widget, submit a ...

• Kommentar anzeigen
• Carrie Boogaart
• Erstellt 6. Dezember 2022 19:19
• 0 Stimmen

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I hide or show HTML based on user's role or group?

Is there a way for it to be visible to 2 or 3 roles? We would like to make our articles public but "hide" certain steps based on your role. In theory, whatever we hide from the public should be vis...

• Kommentar anzeigen
• Carrie Boogaart
• Erstellt 20. Oktober 2022 17:54
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Will the vote breakdown (net/up/down) be available in Explore before your retire the old metrics from the Support Dashboard on January 24, 2023?

• Kommentar anzeigen
• Carrie Boogaart
• Erstellt 17. Oktober 2022 17:28
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Guide legacy reporting upgrade to Explore

Rosie Balagbis Thank you, that is really helpful. I like that instant and autocomplete searches are included in the Explore Guide data. I think I'm just going to put an anecdotal note that marks wh...

• Kommentar anzeigen
• Carrie Boogaart
• Erstellt 13. Oktober 2022 17:17
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing Guide legacy reporting upgrade to Explore

Question about this - My metrics on the Support > Reporting > Search are different than the numbers I'm seeing under Explore > Guide > Search. For example last week the Support Reporting says we ha...

• Kommentar anzeigen
• Carrie Boogaart
• Erstellt 12. Oktober 2022 14:57
• 0 Stimmen