Harry Springer

Hi, what is the status of this? We are also experiencing this problem. When a side conversation is open on a random ticket, it is not possible to add an attachment to another ticket via drag-and-drop. Very strange and very annoying. Apparently this has not been resolved yet. Is this being looked into? Can we expect a solution in the foreseeable future?

+1 for the parameter "Always include the parent ticket form in child tickets" to be effective by default and for agents to only have an opt-out option. It would be even better if we could set which fields should and should not be copied in the child ticket. That way we can exclude certain fields from being copied.