Amanda Rice

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Add the ability to suspend or deactivate Organizations

+1

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• Amanda Rice
• Erstellt 29. März 2023 12:46
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Billing admin / Owner as light agent

+1 

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• Amanda Rice
• Erstellt 14. Februar 2023 16:28
• 2 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Zendesk spellcheck

+1

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• Amanda Rice
• Erstellt 9. Februar 2023 13:12
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy

We also need this functionality. Is there any way to set this up with Triggers, Omnichannel, Groups, or otherwise? All attempts to achieve the desired state shown below have failed. Incoming calls ...

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• Amanda Rice
• Erstellt 18. November 2022 21:16
• 2 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

+1

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• Amanda Rice
• Erstellt 18. November 2022 20:50
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

+1 - we need this functionality and would appreciate any updates from Zendesk

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• Amanda Rice
• Erstellt 4. November 2022 20:00
• 1 Stimme