Harper Dane
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Neueste Aktivität von Harper Dane-
Harper Dane hat einen Kommentar hinterlassen
+1 to this feedback, especially when it comes to being able to define a Contextual Workspace on custom field selections (not just Group and Form). We use a single form for Customer Support; the cus...
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Harper Dane hat einen Post erstellt
Various tweaks needed in Layout Builder
Having recently updated our custom Layouts using this EAP, our team has some various pieces of feedback on this feature: We need to be able to add additional apps to the Customer Context panel; c...
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Harper Dane hat einen Kommentar hinterlassen
+1, we also need to mark only specific User and Organization fields as "Read-Only". I don't want to prevent agents from editing everything in a user profile, but I do need to stop them from editing...
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Harper Dane hat einen Kommentar hinterlassen
This SLA page re-do has been a bit frustrating visually. I regularly have to screenshot the existing policies to remind people of what they are. Now I cannot capture an entire policy within a scree...
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Harper Dane hat einen Post erstellt
Show specific Skills applied to tickets in Views (NOT Skills-match checkmark)
Feature Request Summary: We need to add a column to several of our Views which shows the actual name of the Skill(s) applied to a ticket, not just a "Skills match" checkbox. Whereas the "Skills ...
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Harper Dane hat einen Kommentar hinterlassen
+1 to this. I have to create checkboxes on our forms to make tickets route based on tags, instead of simply assigning tags to Skills directly. It over-complicates our forms and adds a needless head...
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Harper Dane hat einen Post erstellt
Disable, hide, or re-name default "Unified" Statuses in Omnichannel Routing
We need to be able to disable the "Unified" statuses for Omnichannel. We've been dreading the change management headaches we'll be facing in Omnichannel Routing because the default statuses cannot ...
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Harper Dane hat einen Kommentar hinterlassen
You could bookmark the desired Dashboard. This is what I use when I want to load directly into my reporting Dash, and it works great.
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Harper Dane hat einen Kommentar hinterlassen
+1 to this. We need to ban specific IP addresses from creating tickets or connecting via Widget when bad actors come into our Messaging and hurl vitriolic abuse at our agents. Whitelisting massive ...
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Harper Dane hat einen Kommentar hinterlassen
Just here to add my +1 to all the folks asking for a native dark mode. For folks who suffer from vertigo and extreme light sensitivity, this isn't just a "nice to have" — it's a health and accessib...