Helen Reinold
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We are on the Enterprise plan. In regards to the role - which permission would be the one that affects this? I have reviewed the permissions in the different roles (it has been reported by users wi...
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Setting tickets to Pending without a message to the user
We have a use case where sometimes we need to set tickets to Pending without writing the user a message. For instance, if we ask the user to test something and the user writes back 'I'll test it an...