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Dylan Tragjasi

Beigetreten 17. Aug. 2022

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Letzte Aktivität 16. Dez. 2024

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KommentarTicket basics

Kommentar anzeigen · Gepostet 16. Dez. 2024 · Dylan Tragjasi

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Post Feedback - Help Center (Guide)

As mentioned here, end users are only able to use Microsoft SSO if their Microsoft identity is from a personal Microsoft account. Zendesk does not support Microsoft SSO for business accounts (e.g. Microsoft Entra ID accounts, formerly Azure Active Directory).

 

Currently, if a user attempts to sign in using an Entra ID, authentication fails without any kind of error message for the end-user. They simply attempt to sign in, the attempt silently fails, and they are brought back to the login page without any indication as to why their attempt failed.

 

It would be nice if Zendesk gave more direction to the end-user in such scenarios (similar to what happens in https://support.zendesk.com/hc/en-us/articles/4408830961818-Authorization-error-Error-400-admin-policy-enforced - I understand that this is an error provided by Google, but if Zendesk could provide an error in the absence of one from Microsoft, that'd help avoid confusion for customers attempting to sign in using their business Microsoft accounts).

Gepostet 14. Okt. 2024 · Dylan Tragjasi

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KommentarTicket basics

We don't seem to have access to this section of the search page just yet. Is this something that has been rolled out to all accounts, or is it something that we need to request for our account? Here's what I see at the moment:

Kommentar anzeigen · Gepostet 30. Sept. 2024 · Dylan Tragjasi

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KommentarBusiness rules

Thanks Jacob the Moderator - I had a feeling this was going to be the solution but for some reason preferred to bash my head against a wall for a while. This works great, thank you for the help! 

Kommentar anzeigen · Gepostet 21. Juni 2024 · Dylan Tragjasi

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KommentarBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% case ticket.form %}
{% when "Form 1" %}
Form 1 Selected
{% when "Form 2" %}
Form 2 Selected
{% when "Form 3" %}
Form 3 Selected
{% else %}
Other Form Selected
-
{% endcase %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

Kommentar anzeigen · Gepostet 06. Juni 2024 · Dylan Tragjasi

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Dylan Tragjasi hat einen Kommentar hinterlassen

KommentarBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% if ticket.form == "Form 1" %}
Hello
{% elsif ticket.form == "Form 2" %}
World
{% endif %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

Kommentar anzeigen · Gepostet 06. Juni 2024 · Dylan Tragjasi

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