Amitai Koren-Lawrence

Product Feedback - Explore - Zendesk Guide - Search tab

1. Community
2. Feedback - Reporting and analytics (Explore)

Hi, As part of my routine, I'm sending a weekly digest to the team. I was very surprised to find out, that the time settings in Explore - Zendesk Guide - Search tab have no impact on the last secti...

• Amitai Koren-Lawrence
• Erstellt 24. Januar 2023 14:44
• 2 Follower
• 0 Kommentare
• 0 Stimmen

Merging tickets by clicking on the ticket number

Beantwortet

1. Community
2. Zendesk Suite Q&A

When clicking on "merge ticket", I'm getting a list of suggested options. However, to merge, I need to type the ticket number (or copy/paste it) to the Merge field. Why isn't the ticket number a bu...

• Amitai Koren-Lawrence
• Erstellt 7. November 2022 14:12
• 2 Follower
• 2 Kommentare
• 0 Stimmen

Fields' default value to be supported for any ticket opened

1. Community
2. Feedback - Ticketing System (Support)

As an Admin, I expect that when a ticket is opened, all the fields that have default values will be filled with the default value. This is regardless to who opened the ticket (user or agent) and re...

• Amitai Koren-Lawrence
• Erstellt 30. Oktober 2022 05:56
• 1 Follower
• 0 Kommentare
• 0 Stimmen