Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Adam Goodell's Avatar

Adam Goodell

Beigetreten 18. Aug. 2022

·

Letzte Aktivität 01. Apr. 2024

Folge ich

0

Follower

0

Gesamtaktivitäten

74

Stimmen

30

Abonnements

37

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Adam Goodell

Adam Goodell hat einen Kommentar hinterlassen

KommentarBuilding reports

Is there a way to filter roles from the Total Users metric? For example, filtering for end-users or agents.

Kommentar anzeigen · Gepostet 16. Aug. 2023 · Adam Goodell

0

Follower

0

Stimmen

0

Kommentare


Adam Goodell hat einen Kommentar hinterlassen

KommentarUsing help center search

Hello,

Semantic search is not enabled for me yet either. Are time scales available when this will be enabled? 

Kommentar anzeigen · Gepostet 09. Aug. 2023 · Adam Goodell

0

Follower

0

Stimmen

0

Kommentare


Adam Goodell hat einen Kommentar hinterlassen

KommentarReporting and analytics for help center

I have the same question as Alyssa. Jupete Manitas please comment on whether or not we should use GTM.

Kommentar anzeigen · Gepostet 13. März 2023 · Adam Goodell

0

Follower

1

Stimme

0

Kommentare


Adam Goodell hat einen Kommentar hinterlassen

KommentarExplore recipes

See the section on creating sets in Zendesks' article Organizing values by groups and sets. Select the users you want to include. Then in your report add the Set you created.

Kommentar anzeigen · Gepostet 27. Feb. 2023 · Adam Goodell

0

Follower

0

Stimmen

0

Kommentare


Adam Goodell hat einen Kommentar hinterlassen

KommentarExplore recipes

Hi Harichandan, if you have several agents that aren't part of the team you're interested in focusing your filter on then you could use a Set from the Assignee Name attribute and select the specific agents relevant to your filter. 

Kommentar anzeigen · Gepostet 23. Feb. 2023 · Adam Goodell

0

Follower

0

Stimmen

0

Kommentare


Adam Goodell hat einen Kommentar hinterlassen

KommentarExplore recipes

Hi Taguhi,

I found the metric "Tickets created" in another dataset, Support - Updates. Not Support - Tickets as shown in the recipe above.

Kommentar anzeigen · Bearbeitet 13. Sept. 2022 · Adam Goodell

0

Follower

0

Stimmen

0

Kommentare


Adam Goodell hat einen Post erstellt

Post Feedback - Reporting and analytics (Explore)

I would like to use "Advanced" Display Format for more charts besides than Tables.

For example, in a donut chart I have a metric that can exceed 100 hours. If the value exceeds 24 hours I'd like to change the display format suffix to days and scale the value by 24. That way the display format is in days rather than hours.

I was able to do this in "Advanced" display format but that appears to only be available in Tables. Are there plans to expand the "Advanced" display format to other charts?

Gepostet 12. Sept. 2022 · Adam Goodell

0

Follower

1

Stimme

0

Kommentare