Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

Christina hernandez
Beigetreten 02. Sept. 2022
·
Letzte Aktivität 08. Nov. 2024
Folge ich
0
Follower
0
Gesamtaktivitäten
160
Stimmen
87
Abonnements
49
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von Christina hernandez
Christina hernandez hat einen Kommentar hinterlassen
This article or KB doesn't tell us the basic logic of how Articles to Review actually works. It's confusing that it shows us the date the cue was originally created because some of mine are 2+ years old. But sounds like these cues are re-evaluated every 90 days, and if there was some activity/editing on the article, then it prompts this cue again? And then it disappears 30 days from the date last updated? My brain hurts. Can you please explain this clearly and don't make me think?
Kommentar anzeigen · Bearbeitet 08. Nov. 2024 · Christina hernandez
0
Follower
0
Stimmen
0
Kommentare
Christina hernandez hat einen Kommentar hinterlassen
Question. We have a rule in place to verify articles with a frequency of 1 year intervals with no filters applied. Any new articles I create have no verify/unverify button to select, but the 1 year rule is in place. So, at what point will my brand new articles be unverified? On the Created Date 1 year from then, or on the first Published Date 1 year from then? What's the starting point?
Kommentar anzeigen · Bearbeitet 26. Juli 2024 · Christina hernandez
0
Follower
0
Stimmen
0
Kommentare
Christina hernandez hat einen Kommentar hinterlassen
Hi, as Alexander Hughes mentioned above, it would be great to have a Help Center feedback form on the actual article page, rather than sending users to a new page/form. The main issues are:
-The “Please tell us why” link is easy to miss
-Users likely won't take the time to go to another page and fill out an entire form on why the article wasn't helpful. It's just too much work.
-The form itself is called “Submit a Request” which can easily be confused with submitting a request for help rather than simple feedback on an article.
Please update your article feedback format so it's easier for users to leave feedback with less steps/work. Right now, the only way to accomplish this is by purchasing an app integration like Swifteq that does it for you (like image below).

Kommentar anzeigen · Bearbeitet 18. Juli 2024 · Christina hernandez
0
Follower
1
Stimme
0
Kommentare
Christina hernandez hat einen Kommentar hinterlassen
Hi Destiny Thanks for your response. The link you provided to developer resources doesn't work, can you please repost?
Kommentar anzeigen · Gepostet 14. Mai 2024 · Christina hernandez
0
Follower
0
Stimmen
0
Kommentare
Christina hernandez hat einen Kommentar hinterlassen
We have added messaging to our help center page article_page.hbs using the Web Widget snippet. However, we didn't want messaging to appear on every article page, just on select ones. I don't see any recommendation for how to do this. I only see that we can add it to all pages or create an allowlist for specific subdomains.
The workaround we came up with is we created an article template page that's an exact copy of the article_page.hbs, but it has the messaging snippet code on it. Then, we apply this template to any article where we want chat.
My questions for you are:
- Is our workaround okay or will it cause issues with the messaging/chat functionality?
- Is there a better way to apply messaging widget to select articles?
Kommentar anzeigen · Bearbeitet 13. Mai 2024 · Christina hernandez
0
Follower
0
Stimmen
0
Kommentare
Christina hernandez hat einen Kommentar hinterlassen
Questions regarding reusing existing brands.
- What's the best practice for setting up new brands? Is it okay to reuse/rename an existing brand or is it better to always create a new brand in Admin Center? Are there any repercussions or complications with reusing an existing brand?
- I ask because we mistakenly reused/renamed an existing brand and followed the host mapping procedures. Everything looks great, except that the Help Center is still reflecting the old brand's name in the Title Tag in and in the Breadcrumbs. How can I update the brand name in these locations?
Kommentar anzeigen · Bearbeitet 02. Mai 2024 · Christina hernandez
0
Follower
0
Stimmen
0
Kommentare
Christina hernandez hat einen Post erstellt
So, we're in the process of completely re-doing our Help Center site hierarchy (categories and sections), as well as launching a brand new theme. I've created new categories and sections as drafts, but how do I move all my existing Zendesk articles into their new sections without disrupting my live Help Center? I don't see any information on how to restructure your Help Center taxonomy in preview or draft mode without modifying your production site. What's the easiest way to do this without APIs or developer resources?
Gepostet 26. März 2024 · Christina hernandez
0
Follower
1
Stimme
1
Kommentar
Christina hernandez hat einen Kommentar hinterlassen
+1 to everything Jeff Michaelis said. We need to be able to see and report on:
- Date of last verification
- Date of next verification
- Who verified the article
This is important to those of us who manage the content audit and need to plan for the future. We need to be able to see how many articles will fall into an unverified status at any point in time throughout the year. We have rules set up to verify higher priority articles every 3 - 6 months, and others 1x per year. At this point, I can't tell when ANY of my articles are up for verification again in Zendesk, so I have to manually keep a spreadsheet with dates to know what to expect next year. Getting an email right before the article verification expires is insufficient.
Additionally, I may have verified an article 2 months ago but due to product releases, go back and fully revise the article, then re-verify it. That will change my next verification date. I shouldn't have to manually keep track of these dates.
Kommentar anzeigen · Bearbeitet 15. Nov. 2023 · Christina hernandez
0
Follower
0
Stimmen
0
Kommentare
Christina hernandez hat einen Kommentar hinterlassen
This is helpful, but we want to be able to pull the page view data in a report. Not dig through individual tickets. How can we pull data on the page the user was on when they opened a ticket without going through each ticket?
Kommentar anzeigen · Gepostet 26. Sept. 2023 · Christina hernandez
0
Follower
0
Stimmen
0
Kommentare
Christina hernandez hat einen Post erstellt
We are using the messaging Web Widget on our Help Center pages. We want to capture what article / URL the user was on when they opened a ticket from the messaging widget so we can determine which articles require updates. How do we do this?
Bearbeitet 26. Sept. 2023 · Christina hernandez
0
Follower
3
Stimmen
2
Kommentare