James

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding automated bot response behaviors

As per KROB's reply on July 7, 2023, when using the "Recommend help center articles" option, sure, it will present some articles to the user if it matches any, but then nothing else - there should ...

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• James
• Erstellt 7. August 2023 13:19
• 1 Stimme

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding answer step types

Hi Dane What about the Present options and Transfer to agent steps too? As an aside, is there a built-in way to ask the user to type in their query and have the bot / flow search for articles autom...

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• James
• Erstellt 7. Juni 2023 08:06
• 0 Stimmen

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding answer step types

Can anyone help with the following? In our answer bot flow, we are asking the user to type their query in a few words (free text field) and then submitting this query, using the "Make API call" ste...

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• James
• Bearbeitet 6. Juni 2023 15:03
• 0 Stimmen

1. Support
2. ...
3. Spam and suspended tickets
4. What does "Detected as spam" mean?

I wanted to ask about a problem I've been having which is really frustrating. We noticed soon after migrating to Zendesk that on some occasions, emails that a member of our staff send to our Zendes...

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• James
• Erstellt 13. Mai 2023 08:26
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace conversation line breaks/color coded replies

Amisha Sharma what is the latest on this please?

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• James
• Erstellt 6. April 2023 16:35
• 2 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Echoing the other comments. If this goes ahead, you have to wonder if Zendesk even bother listening to their customers at all. This really is a poor show. I thought Zendesk was all about making thi...

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• James
• Bearbeitet 30. März 2023 07:42
• 10 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Toby Sterrett I would like this enabling for our account please. Thanks!

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• James
• Erstellt 4. Februar 2023 10:02
• 0 Stimmen

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

Thanks! Sorry I missed this in the article! To confirm, I can permanently block full domains like so: reject:domain.com Thanks, James

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• James
• Erstellt 14. Dezember 2022 09:03
• 0 Stimmen

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

I've added a number of prolific spam email addresses to the blacklist on the People > End-users page however they are still being shown as "blocked" in the suspended ticket list. How can we complet...

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• James
• Erstellt 14. Dezember 2022 08:51
• 0 Stimmen