James
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Neueste Aktivität von James-
Hi Dane What about the Present options and Transfer to agent steps too? As an aside, is there a built-in way to ask the user to type in their query and have the bot / flow search for articles autom...
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Can anyone help with the following? In our answer bot flow, we are asking the user to type their query in a few words (free text field) and then submitting this query, using the "Make API call" ste...
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I wanted to ask about a problem I've been having which is really frustrating. We noticed soon after migrating to Zendesk that on some occasions, emails that a member of our staff send to our Zendes...
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Amisha Sharma what is the latest on this please?
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Echoing the other comments. If this goes ahead, you have to wonder if Zendesk even bother listening to their customers at all. This really is a poor show. I thought Zendesk was all about making thi...
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Toby Sterrett I would like this enabling for our account please. Thanks!
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Thanks! Sorry I missed this in the article! To confirm, I can permanently block full domains like so: reject:domain.com Thanks, James
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I've added a number of prolific spam email addresses to the blacklist on the People > End-users page however they are still being shown as "blocked" in the suspended ticket list. How can we complet...
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Amisha Sharma could you also take this in to account? https://support.zendesk.com/hc/en-us/community/posts/5159486030234-Apply-styling-separator-between-ticket-replies-in-Agent-Workspace Thanks
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Definitely agree, or just make it a setting/option, so those that prefer the newest reply and comment box at the top can use it this way.