Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Rajeswara Rao Devavarapu's Avatar

Rajeswara Rao Devavarapu

Beigetreten 07. Feb. 2023

·

Letzte Aktivität 24. Jan. 2025

Folge ich

0

Follower

0

Gesamtaktivitäten

24

Stimmen

3

Abonnements

12

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Rajeswara Rao Devavarapu

Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

KommentarGlobal security and user access

Hello ZD team,

 

We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.

 

Thanks,

RajeswaraRao

Kommentar anzeigen · Gepostet 24. Jan. 2025 · Rajeswara Rao Devavarapu

0

Follower

0

Stimmen

0

Kommentare


Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

Community-Kommentar Discussion - Tips and best practices from the community

Thank you for the articles. It helped.

Kommentar anzeigen · Gepostet 09. Dez. 2024 · Rajeswara Rao Devavarapu

0

Follower

0

Stimmen

0

Kommentare


Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

KommentarSingle sign-on

In Zendesk, Can we use User principal name (UPN) for SSO login?

As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.

Kommentar anzeigen · Gepostet 11. Sept. 2024 · Rajeswara Rao Devavarapu

0

Follower

0

Stimmen

0

Kommentare


Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

KommentarHow to manage user access

Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

Kommentar anzeigen · Gepostet 12. Aug. 2024 · Rajeswara Rao Devavarapu

0

Follower

0

Stimmen

0

Kommentare


Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

KommentarTicket management

Hello All,

In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

How I can achieve this.

Kommentar anzeigen · Gepostet 29. Nov. 2023 · Rajeswara Rao Devavarapu

0

Follower

1

Stimme

0

Kommentare


Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".

This will avoid sending the CSAT rating to those Unknown/Spam users.

Kommentar anzeigen · Gepostet 06. Nov. 2023 · Rajeswara Rao Devavarapu

0

Follower

1

Stimme

0

Kommentare


Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

KommentarService Level Agreements (SLA), macros, and CSAT

Hi Waseem,

Reply given to the customer in the language which is mentioned in the customer profile.

Thanks,

RajeswaraRao D

Kommentar anzeigen · Gepostet 19. Apr. 2023 · Rajeswara Rao Devavarapu

0

Follower

0

Stimmen

0

Kommentare


Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

KommentarTeam members and groups

Hello All, 

Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.

Thanks,

Rajesh

Kommentar anzeigen · Gepostet 27. März 2023 · Rajeswara Rao Devavarapu

0

Follower

0

Stimmen

0

Kommentare


Rajeswara Rao Devavarapu hat einen Kommentar hinterlassen

KommentarTicket basics

Hello all,

If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.

Thanks in advance :)

Kommentar anzeigen · Gepostet 07. Feb. 2023 · Rajeswara Rao Devavarapu

0

Follower

0

Stimmen

0

Kommentare