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Robert Favela

Beigetreten 01. Mai 2024

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Letzte Aktivität 31. Mai 2024

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KommentarBuilding reports

I need to know how many attempts it takes an agent to get connected with a customer. How can that be calculated? I am not finding an easy way to report that. 

Kommentar anzeigen · Gepostet 31. Mai 2024 · Robert Favela

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Community-Kommentar Feedback - Ticketing system (Support)

Has this be implemented yet? I have a client with over 500 locations. Each region has a number of locations. I need to be able to CC regional managers of the specific locations. Can this be done with a trigger or automation? 

Kommentar anzeigen · Gepostet 13. Mai 2024 · Robert Favela

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KommentarTicket management

Hi Tony, 

 

Thanks for sharing that. I know I can choose to share the dashboards. I am asking if uploading the dashboard to the Customer Brand Page is possible. The customer will be able to see their activities and dashboard reporting. This would make the Customer Brand View a 1 stop shop for the customer. - Activities, Org Tickets, Help Center, & Reporting. 

Kommentar anzeigen · Gepostet 02. Mai 2024 · Robert Favela

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KommentarTicket management

In Brands, can we share Explore Dashboards? 

My customers would like to see the metrics we capture in Explore. Can this be done?

Kommentar anzeigen · Gepostet 01. Mai 2024 · Robert Favela

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